Big fat zero: find someone else

Travel agent who has forgotten the reason why they exist. Booked a holiday to the Maldives and as last minute used an agent. I asked if the resort was safe travelling on my own and it took two days to get a descent answer and lots of questions. It was about the flights increasing I am told every day when they add an extra 2000 each day. I was so specific with my requirements. First they forgot to add baggage thank goodness I looked. Which I paid extra for once I had complained they apologised and agreed it was their mistake. I get to the airport and am told by the airline the travel agent should not have chosen this flight it’s the cheapest flight and don’t miss it or you will not be refunded. Despite having insurance! Which they also sold me. Then I get to the hotel and it’s overbooked. So I have to stay in another oom while I can’t unpack until they are ready to move me to a standard room not a beach bungalow. Which I must do. The booking is a superior room on beach on the website there is no superior room so have to assume it’s correct. I see it’s the cheapest room. The hotel is just simply irritated because the don’t know I paid 3000 pounds for this holiday. Clearly all profit for the booker and the client loses out. No Intervention by the agent.. it would have been easier for me to book direct and it seems a hell of a lot cheaper and I would have had what I wanted. Thompsons people book holiday for many reasons and for some it is a break for a significant reason you have forgotten customer service and have forgotten your role .the only reason you exist is to match the requirements of the customer with a destination and hotel. You don’t live up to the values on your website which are “ providing value beyond price through trusted partnerships, personalized and responsive service, and a deep understanding of travel and destinations.” You had no understanding of this destination or listened or match requirements. I am sitting in my room writing this in the intent I feel better putting my words in writing, given no one from Thompsons is coming back to me. Big fat zero don’t use them for any travel easier and cheaper to do it yourself