AB
Ann B

1 reviews | Active since Sept 2015

30 Sept 2015, 16:14

Best anniversary ever!

For our 50th wedding anniversary celebration we approached Thompsons Holidays to book us a trip to see the Namaqualand spring flowers. Knowing it was to be a really special holiday, they suggested returning to Joburg on The Blue Train - a fabulous idea! Then disaster struck! Due to a derailment on the track The Blue Train had been unable to get to Cape Town. We were devastated - but only until Thompsons worked their magic and asked us if we would mind staying on in Cape Town for another day and coming back on the super-luxurious Rovos Rail, and at no extra cost to us! What amazing service! They kept us in touch throughout with our changed schedule and even contacted Airport Link to rearrange our pick-up to Capital Park station. Thank you, Thompsons, for truly fabulous service. <br> Ann Braun

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Replies (1)
Thompsons Holidays
Thompsons Holidays's reply02 Oct 2015, 15:57
Official
Hello Ann Braun,

In the travel industry we experience many disasters that are beyond our control but which nonetheless cause huge disappointment for our clients.
A simple flight delay may have a complicated knock-on effect on the rest of your holiday.
We at Thompsons cannot control flights or even the weather but where possible we do our best to ensure that your holiday has a happy ending.
In this instance Rovos Rail shared our distress when your special wedding anniversary was spoiled and offered to take you on board their fabulous train to ensure a happy event.

Happy anniversary!
John Ridler