Awful Experience with Thompsons

Trying to contact Thompson's was impossible Their call centre was useless...the phone rang & rang forever ever & when I finally got through they transferred me & cut me off.Then i called again & it rang & rang... Really annoyed so I went to their Rosebank office in person since their ig seemed friendly...total lie because At the office things was worse.Security guards didn't know where to send me for booking help.I was sent to two different rooms both supposedly thompsons First room was total chaos.Lots of staff but no one helped.I just stood there awkward ignored Second room was slightly better, with many desks in a huge space.A woman said someone would help me soon.waited 10 long minutes, surrounded by about 50 call centre workers &t not one helped me.The whole thing was incredibly frustrating & annoying.I gave up & went to Flight Centre instead, where I got good, fast service even when i phoned!I'll never recommend Thompson's to anyone...a complete disgrace!