ME
Matthew E

1 reviews | Active since Jul 2022

27 Jul 2022, 11:50

Worst experience with Thomas Earnshaw watches...

I bought a watch from Thomas Earnshaw which i totally fell in love with.. But the watch slowly stopped keeping accurate time... I checked in with Thomas Earnshaw who advised that i can send the watch in and they can fix the issue that might be found.. I had to courier the watch from South Africa to Hong Kong, which cost about USD 50.00... Before i sent the watch i shared the proof of purchase. But now that the watch has been checked by their service department, they now have said that it is out of the warranty period (which should have been disclosed before i sent the watch) as they had my proof of purchase in hand.. Now i am told to pay another USD 70.00 which to do so would cost me another USD 20.00 in banking fees. This in total would now cost USD 140.00 where the watch is USD 139.00 brand new.. This is the worst experience one could ever have, in terms of service delivery... This company will promise you the world, and deliver anything but that.. Please don't fall for their tricks, as they will make it very difficult and costly to fix any of their watches.

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