TC rather cancel, keep your money than modify book

Whilst visiting the UK, I booked and paid GBP1068 flights and hotel 7 days in Tenerife. Doctor advised wife not to fly pending investigation. Told TC not to cancel, will make a plan. Had to delay flight by 2 days. TC Office did not return at least 5 calls. Eventually rebooked and pd GBP260 for own outgoing flight.<br> Arrived to find hotel cancelled. Phoned TC again call not returned. Local TC called UK TC. Call not returned. Found alternative hotel and paid GBP450. <br> On return to RSA wrote complaint to TC. Acknowledged 2nd Oct. TC-***. Reminded them 29th October.<br> 21st November still no reply.<br> For Non UK residents, please note that Cancellation cover only available if you registered with a UK National Health Doctor.<br> In Future I will book my flights and Hotels direct. There seems to be no advantage and certainly disadvantage using TC as travel agent.<br> <br> Two Problems. A) Inflexibility and refusal to respond to local calls and B) lack of concern and reply to written complaints<br> <br> Nick Brown<br> Cape Town<br>