Customer experience replacing customer service

#greatbusiness The friendly yet professional service is just amazing at this heavenly nest. The manager is extremely friendly and help with every teeny query. He is up all night making sure guest are safe. Although this was our first visit to Mpumalanga we were so informed by the manager that we drove to every sight seeing spot like we knew it for ages, and yet the manager checks up on us via text or calls to make sure that we all good now that's going outta your way to deliver great experiences and surely its a #greatbusiness