Refund unprocessed

I purchased two tickets for The Soul & RnB Xperience, order #80488, for a total of R980.

After the event, I was informed that my refund would be processed within 14–30 days from the event date. I was also asked to provide my banking details and order number, which I did.

That 30-day period has long since passed, yet I have still not received my refund. I have followed up with the company, but my messages are now being ignored.

I am simply requesting the R980 refund that I am owed, as well as confirmation and proof of payment once it has been processed.

I would appreciate this matter being resolved urgently rather than being ignored. I have screenshots of the communication and the refund commitment as evidence.

Please process my outstanding R980 refund and provide proof of payment.