Get my refund

I am writing to express my deep dissatisfaction with the way THIKHO Events has handled my refund.

Firstly, the event was cancelled just two days before it was scheduled, and then postponed to 22 November 2025. I was unable to attend on the new date as I already had prior plans. I therefore requested a refund immediately after the cancellation.

However, I was told that refunds could only be processed after the event took place—meaning only after the 22nd of November. After the event was held on the 24th, I sent an email requesting my refund. My email was ignored for days. I followed up on WhatsApp, Messenger, and by phone. All these platforms took unreasonably long to respond, and most calls were not answered at all.

This week, I finally managed to speak to someone—only by calling from another person’s phone, as it seems my number was no longer getting through. The lady I spoke with asked where I had sent my previous emails. I explained that I emailed both addresses listed online: *** and ***. She insisted that I should not use those, and gave me a completely different email address, ***, which I had never seen on the website.

I sent my request to that address, and the response I received was extremely disappointing. I was told that THIKO Events currently “does not have funds” available for refunds, and that they are waiting to replace the money through upcoming events. I was also told that refunds may take up to 45 days.

This is unacceptable. The cancellation was the company’s fault, yet customers are being made to wait excessively long and given unprofessional explanations. I paid for a service that was not delivered, and I expect my refund to be processed promptly—not delayed while you wait for funds from future events.

I am requesting immediate action regarding my refund. This situation has been mishandled from the beginning, and the lack of communication, transparency, and accountability is extremely concerning.