Pathetic Service

PATHETIC!!! Myson passed on the 28th June 2021. We approached T&l funeral polour (Thembi and Ladies) based in Klipspruit Soweto after Maponya mall on the 29th of June 2021. At first we were given good service on our arrival, chose everything we wanted and payed cash on spot. Then we were told to go to the nearest police station to do an affidavit for them to be able to do the death certificate for us according to home affairs. The following day (30/06/2021) we did so and took the affidavit to them and on our arrival they gave us a date of 09th July 2021 for the funeral, when I asked they told us thats the only date they have and time we going to hear from them again of which now my son was put on ice for the whole week. Then on Friday 02nd June 2021 we went back to get the certificate and time... On our arrival we waited for like 10 minutes or so and even stood up and went to the manager then she told us they lost the death certificate and we need to go and do it ourselves,of which I'm the bread winner at home so I need to prepare for other funeral arrangements. The manager started shouting at me saying it's not her job so I need to deal with it and only gave me time of departure which was 08:00am on the (09/07/2021)...on the other hand my wife's family lives in Mpumalanga so they needed the death certificate to come this side due to Covid regulations.We were then told to come back on Mo day (05/07/2021) of which the funeral is the following day (06/07/2021)...went back again on Monday then again they gave us the same story that they lost the certificate so there is nothing they can do we need to go to home affairs.... We arguid and arguid still no assistance given to us, the manager told me I should take my money and go find another funeral palour at the very last minute wherelse the whole family and close friends already knew the time and date then I Went back home reported the situation... My sister took it up to her own hands and called them they hung up the phone on her. After 3 hours of all the hustle they called for us to come and fetch it as now its found. The very same day the body was suppose to arrive at 16:00pm before dark it only arrived at 17:16 or so when it started to get darker... We called them so many times on this number *** and *** no answer, even on arrival no explanation or apology given to us as family.The following day funeral departure was suppose to be 08:00am and they only arrived at 09:12 still no apology or explanation after we were calling and no answer,Instead they gave us attitude and said they are here already we should stop fussing about it. The coffin they brought the size was bigger than my son's height it's not the same one I chose, even the car they used the coffin couldn't fit so we had to sit with it on our lap in the car to the grave yard. My sister recognized one of the ladies whom they used to work together at EMS only then they started panicking, she told us that I gave them attitude hence why they gave me such pathetic service... I couldn't shout at her because I was in pain and still mourning the loss of my son, I will never forget how much pain and humiliation this funeral polour caused us as family... They after after cash rather than giving out a good service to our lost loved ones!!! I'm only writing now due to our tradition we have to wait 90days to bath and only then I'm able to deal with such. I REGRET THE DAY I STEPPED MY FOOT AT T&L FU NERAL PALOUR TILL DATE WITH THEIR PATHETIC SERVICE!!!