****MERS

My fiancé app**** for a Toyota Vitz from a lady called Mandy Ngubane. She did the application for him and told him to come collect the car. On the day of collection, the lady told him he couldn't get the car because a dealer was blocking him. He returned. He was already shopping around, and he called another guy whom he asked to check for him if he could qualify to get a car. The other salesperson just said, " Naaah, everything is fine on my side. You can come collect the car; there will be no issues. He did that, and he got the car. He called Mandy for her refund. Mandy Ngubane told him that his manager, Dasmond, the Used Cars manager, said he won't get his money since he bought the car elsewhere after they did the application for him. This was not communicated to him before. WE WANT OUR R5000 back