From best to worst service overnight due to change of a manager

Ive been taking my cars to Thekwini Toyota Moore Road for years but ever since they changed the manager for the service department, its dreadful going there. I've taken my car for service on the 16th March 2018. The whole idea for Toyota owners taking their cars to Toyota is to have a peace of mind. You take your car for service, Toyota services your car, do a full inspection, notify you on faults, you repair faults then have a peace of mind and know your car is now in a good condition and your mind is at peace when driving but that's not the case any longer. I paid close to R2000 for a minor service but my car was not inspected cause within the same week another mechanic found that the Radiator was leaking and my C.V joint needed to be replaced yet the Agent from Toyota named Thokoza told me and gave me a document stating that my car is in perfect condition with no faults. I'm seriously wondering if they even did a service on my car or did they just make me pay the bill. I was told that Toyota had a recall to replace my cars Airbag. Till date Thokoza had not called me. I had to keep calling. When I took my car for the replacing of the airbag my radio ended up hanging so untidily out, so I went back. I was totally shocked on the way the guy just pulled apart my dash board with no care what so ever. Till date my radio is still not sitting flush yet when it went there it was sitting 100% flush. I reported this matter to the manager directly and he just acted as if I didn't mention a word and walked away. I complained to the department that calls the clients to find out if the client was happy with their service but till date I had not got a call back as promised. It's truly shocking how their service has dropped from the best to the worst just by one *********** person. Its like they picked a guy from the street that has no management s****s to come and manage.