BAD CUSTOMER SERVICE

I dealt with Thekwini Toyota Kokstad. I traded in one vehicle for another. Before they would continue my assurance payment had to be done (It was the first time I had to do this, never before. I comp****). I had a problem with payments that needed to be done. However, their payments are so delayed, if you don't kick and scream and first lose your head it is not an urgent matter. There were issues with the vehicle I had purchased through them. I sent a list of my complaints. They advised that they would deal with them. However, I had to follow up to ensure that they remember these complaints and that It needs to be done. I had to call them to remind them. There is no follow up done, No Customer service. I do take my hat off to their service advisor, she communicated to advise on each time the vehicle was there for something or the other.. If I did not continue to pester them about a certain repair there is just no follow up. I then later decided I no longer want this vehicle. We came to an agreement to settle what needs to be settled and a refund would also be made. A document was signed so that things would be processed timeously. I was advised that they cannot do any payments without the vehicle returned to their lot. Which I did, thus not having anything to hold them to their agreement of payment. Well not as a surprise to me I had to return as the document was misplaced and I had to re-sign. Submission was made. Called the next morning to be advised that there was an error in paperwork and I had to sign and the necessary payments and refunds would be done that same morning. In the meantime my new deal is on hold and I am left walking. I cannot get my new vehicle sorted as they are waiting on payment/settlement of the previous vehicle. I have called and followed up to no avail. My life is now on hold due to the company policies and procedures. Upon writing this review I have not had a positive outcome of settlement payment and refund