Pathetic customer service

I recently requested a cancellation of my Natal Witness subscription due to a few issues, amongst them, the continued delivery of the paper when I had asked that it be suspended as I was away for 3 weeks. This created a huge security issue as I had found almost 20 copies of the paper on my door step on return.

However, the paper stopped being delivered 2 weeks before the cancellation date requested. Upon query, I was told that my account didn't debit so my subscription was halted. Seriously? After almost 30 years as a subscriber with no debit order issues, suddenly there's a debit order issue when I request a cancellation.

What is even more amazing is the fact that they couldn't get the suspension right whilst I was away but got it right immediately when there's a debit issue.

One would think that after being a customer for 30 years, we would expect better treatment rather than a suspension which could hardly be my fault as there never was an issue previously.

Anyway, good riddance. Any future intentions I may have had of reinstating my subscription is now firmly in the thrash bin.