Unresolved issue with product

Received Wrong Wig - No Resolution from The Wig Factory Company: The Wig Factory Order Number: #59634 I am writing to express my severe dissatisfaction with The Wig Factory regarding a recent order. On 04 June 2025, I received an order from The Wig Factory. However, upon opening and inspecting the product, it was evident that I had been sent the wrong wig entirely. The item received did not match my order. I promptly contacted The Wig Factory's customer service to explain the situation. I was upfront about the fact that I had inadvertently cut the lace before realizing the wig was incorrect. This was an honest mistake, as I only discovered the error after preparing the wig for wear. Despite the fact that the incorrect item was sent by their company, my request for a resolution was refused. This is completely unacceptable. As a customer, I expect to receive the product I ordered, and when an error originates from the supplier, there should be a clear process for rectification. I am now left with an incorrect product that is unusable to me, and no assistance from The Wig Factory. Desired Outcome: I request that The Wig Factory provide a fair resolution to this issue, which includes either: * Sending the correct wig that I originally ordered. * Issuing a full refund for the incorrect wig. I urge The Wig Factory to reconsider their stance and address this matter urgently. Sincerely, MP MAOENG Bloemfontein, Free State Email: ***