Wedding ********* and ****

<p>The wedding planner (Phillip Theophilus & Isaac) provided the worst service on my wedding day. The venue and ambience of the wedding was the complete opposite of what I had expected and a total disappointment. Prior to my wedding in March I had received a negative review from a friend who had attended a wedding done by Phillip in January 2017, I expressed my concerns to them as to what I heard, and they assured me that I should not stress as all will be in order, however my exact trepidation came to light on my wedding.</p> <p> </p> <p>We were charged an exorbitant fee (over 100k) for my wedding and I depended on him to make my “once in a life time day” extraordinary. However I received the complete opposite.</p> <p>Let me articulate some of the alarming things that took place:</p> <p>1. Their tiffany chairs were totally appalling, they were dull, dirty and unstable. The unclean, stained cushions constantly moved and chairs creaked as people sat down. 2 people also fell off and 3 chairs broke. These were not even large, or in any way overweight people! I cannot tell you how embarrassing this was for me and for the guests who fell.</p> <p>2. There were no “Reserved” signs on the reserved tables for our immediate family, which resulted in other guests occupying those seats at the front. We had to then embarrassingly ask those guests to move. If they had initially informed me of this I would have organized signs prior to the wedding, but they did not</p> <p>3. The lighting on all of the glass tables were off and were put on half way through the wedding. This resulted in the center pieces looking dull. And the so called intelligent lighting that we paid for didn’t even illuminate the venue.</p> <p>4. Some tables had no water or chevda (which we provided) on it.</p> <p>5. On some of the tables, there were 4 chairs on the one end but only set-up for 2 people (plates, glasses, sweets etc).</p> <p>6. Guests complained about the toilets being dirty and having a foul smell (DLI Hall) – This is not their fault however this should have been checked.</p> <p>7. The airconditioning in the venue was not impactful at all, the manner in which their draping was set-up completely blocked any form of cool coming through. It was absolutely hot and uncomfortable for everyone.</p> <p>8. We initially informed them that we want to enter from the back of the hall, the door was not opened and I was forced to enter from the front on the day.</p> <p>9. The people that they had working on the day was completely overwhelmed and inundated with all that needed to be done. It was clear that they could not cope and had no clue what was happening. The supervisor they had was all over the place. Initially it was agreed that Phillip will be at the wedding ensuring the décor/hall was sorted and Isaac will be dealing with the food. On the day there was no sign of Phillip until half of the wedding was over. That too made no difference as everything was still so chaotic and disorganized.</p> <p>10. People complained that the Soji was far too less and was not sufficient for the entire table.</p> <p>13. The Garlands provided was poorly made. By the end of the wedding it has fallen apart and looked awful.</p> <p>14. As per the contract we signed, they were supposed to provide a light up glass table fully edged with grand gala roses for the stage (which we paid for) . This was not the case, a table d****d with an old white cloth was placed on stage.</p> <p>14. My husband and I had no food even placed on the table for us to eat. I had to request food to be brought to us. Our parents who were seated on stage had to wait in the long queue as well!</p> <p> </p> <p>I feel like they took advantage of my good nature and tried in every way possible to get us to pay for more. We paid for a “COMPLETE” wedding package, that was my reason for allowing them to do my wedding, yet they repeatedly brought in costs after we agreed on an amount and that too did not deliver on so many things. They made I have emailed them with all of my concerns and have not received a reply to date.</p>