WATERFRONT HOTEL AND SPA...NEVER AGAIN

The Water front Hotel and Spa by Misty Blues is really the worse hotel ever. I had booked them for my reception in 2019 for my wedding in 2020, however due to covid19 we couldn't have the reception there so we chose to stay at the hotel for 3 nights on honeymoon as we have had already paid a deposit and wanted to avoid any issues with getting our full refund back.

on our arrival I asked them to please ensure that there was sparkling wine and fruit platter prepared before our arrival as this was the first night we would get to spend as husband and wife and this was what we had been promised from the hotel manager and to my disappointment we entered a room with nothing romantic at all and with a pungent smelling of mildew/dirty carpet, it had been raining that morning and the carpet was sopping wet with rain water that when I stood in it to open the door my feet was soaked with water. which due to the aircon being on made it feel like you were walking in ice water.

The room itself was not what we expected as we asked for a honey moon suite but they gave us a standard room with a balcony that had cracked tiles and the chairs and tables were not even neatly situated or cleaned.

The wall in the room was wet from the air con. Due to this one can get very sick from the dampness of ones sleeping environment especially myself who suffers from allergies and is asthmatic. This could cause serious chest infections.

They also turn the hot water off at a certain time and do not inform their guests about this which if difficult as you will find your self having cold showers which again is not good for ones health especially at night.

We paid for bed and breakfast but the food was not to our standards at all. The bread left open for flies to sit on with everything just looking unappetizing. The ****tail sausages where like rubber, The chicken strips in chutney tasted like Vienna in baked bean sauce without any seasoning and their fried eggs was left on a side plate that was not even covered.

I honestly felt so embarrassed since I was the one who insisted my husband and I get to spend our special time here. we walked out not eating at all which was an extra expense and inconvenience since we paid for breakfast at the hotel. We went out for breakfast for the 3 days that we had been there.

After discussing the issue with the Lady at the front desk she was apologetic and advised that they will refund me for the breakfast, she also brought a maintenance guy to our room to examine the issues and was advised that there is no other room available with a balcony.

Since then I have requested a refund for the BnB as we did not eat there as well as the remaining balance from the deposit that I had paid. I have called numerous times querying about my deposit as I was sent forms to fill in and had to send my banking details but still no feedback. It has been 1 month and 1 week since I have been to the hotel and I am still waiting for someone from head office to get back to me regarding my refund.

For 3 star hotel they are suppose to be providing quality service. The service I received for the money I paid was terrible. I expected better from this Hotel as they look like such a up market place esspecially because its a hotel on point (ushaka) but looks can be deceiving.

I honestly hope that in the near future their customer service improves as well as the quality of the hotel building which they need to maintain before one of the guest get hurt or falls ill from the dampness in rooms as well as their poor food quality.