SP
Senta P
1 reviews | Active since Aug 2018
30 Aug 2018, 08:21
The black hole of laundromats
I have been using the services of the Washline for over a year now and was very satisfied with their service. Lately my laundry has come back mixed with other peoples clothing (!) and items just go missing. 2 weeks ago an entire brand new duvet set with pillow cases (worht R700) went missing. I have tried to contact the owner and have sent many sms's but have recieved no response, instead I am being treated with a bad attitude when I drop off my washing. They have lost a good customer due to sloppy service
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The Wash Line Laundry's replyOfficial
18 Mar 2019, 09:19This customer used our service for at least 8 years on a monthly-payment basis. During this time I often had to ask her to catch up with payments. In October 2018 she had an outstanding bill of just under R2,000. When I asked her to pay she appeared to take offence and ended up accusing my staff of losing her laundry. She claims here that she sent "many SMSs" to me, yet I did not receive a single one. When I asked her during our verbal and email exchanges why she had not let me know about her complaints she made no mention of SMSs. I believe this is because none were ever sent. It is not possible to try and rectify situations when they are not brought to one's attention.
The Wash Line Laundry's reply18 Mar 2019, 09:19
Official
This customer used our service for at least 8 years on a monthly-payment basis. During this time I often had to ask her to catch up with payments. In October 2018 she had an outstanding bill of just under R2,000. When I asked her to pay she appeared to take offence and ended up accusing my staff of losing her laundry. She claims here that she sent "many SMSs" to me, yet I did not receive a single one. When I asked her during our verbal and email exchanges why she had not let me know about her complaints she made no mention of SMSs. I believe this is because none were ever sent. It is not possible to try and rectify situations when they are not brought to one's attention.