The View boutique hotel

I booked in at the View Boutique Hotel on 14 March 2021 for a two night stay for my daughter and I. I requested a 2 bed room as my daughter is 20 years old. I was greeted by a friendly Wesley, paid for the accomodation and escorted to my room. I was happy with the room. When I opened the balcony door we found a ****roach to which I called the reception to inform them, then Wesley came to remove it and apologized. A few hours later I found another ****roach in the kitchen so I was given a can of Doom to spray it. Then 2 hours later whilst in bed a huge ****roach was flying in the room. I was then frustrated and angry as this is not what I expected from a 5 star resort. I then requested to be moved to another room. I then had to repack my bags, walk to the other room at 23:00 which was a huge incovienance. The new assigned room only had one bed to which I requested another room with two beds to which I was informed telephonic ally by the manager that there are none and he would offer a separate room for my daughter. We slept but by then I was really sore as I have a medical problem with my hip and the stress of moving my stuff in the middle of the night aggravated my condition.

After breakfast I relaxed and after the loadshedding which ended at 12:00 I spoke to the manager Andre and told him about my unwelcomed experienced. He offered NOTHING as to compensate for the bad experience and I didn't ask. A little while later I opted to book out. The manager Andre was called and then he informed me that he cannot refund me and the amount I paid would be taken as a cancelation fee. I told him I didn't enjoy my stay because of the ****roach situation and I was feeling ill to which he rep**** that the previous people in the fofesadi room was occupied by previous guests and they are responsible for the ****roach situation. To me that essentially means they didn't clean the room properly and that they paling the blame to a previous guest which is ********* according to 5 star standards and requirements. I still wanted to leave with the manager not offering me a refund to me. This is unacceptable for a 5 star establishment. I basically paid for a ****roach infested 5 star resort.

Vanessa Chetty