LESS THAT 1 STAR BUSINESS EXPERIENCE.......A Regret

A very long story that will bring the hotel down to earth very shortly. I reserved the whole hotel for some function and made payment 3 days before the programme was to start and unfortunately, my guests did not arrive and then reached out to cancel the reservation. I was willing to even allow some certain cancelation percentage deducted since it was within 3 days and they might have lost a few potential clients as a result of my reservation, only for them to sit on over 190k saying it is there policy and won't be refunding. All efforts to reach the managers and the parties involved in the decision making to come to an amicable decision was fruitless. Very bad ethics and omen for a hotel from the premier hospitality group.