REFUND THE MONEY!!!

Due to repeated empty promises, I am left with no option but to take the public approach. Fact: Lamb ordered and paid for 18th May 2019. Fact: No Lamb or refund received to date. The only form of communication is when I follow up and only WHEN The Vermaaks Kitchen (Natalie/Steve) decide to answer the phone, giving more empty promises. 9th September 2019 Facebook Post; "Slowly but surely catching up on orders! ALL DELIVERIES ARE DONE may have taken a little longer but they do get done!" I do not understand this statement. Its either done or not yet done?

More concerning, a post dated 17th of November 2019: "The lamb monies were being used to ensure their catering business was liquid". Is this how you conduct business? This suggests that our "lamb" money has/is being used to financially support the catering side of things.

What has happened to: "Current lamb orders, communication on all outstanding orders will be done EVERY MONDAY to enable you to plan"?

You claim not to be ************, it is very hard to believe otherwise due to the way you have conducted your business. You leave me with no other alternative but to insist on an IMMEDIATE refund or I will now be taking the legal route which was not my intention as I wanted to give you the benefit of the doubt. You have unfortunately created this situation which YOU need to rectify. This is not OUR problem, we ordered and paid in full in good faith. All you have done is given us the run around.

REFUND THE MONEY!!!