HORRIBLE HORRIBLE HORRIBLE HOTEL! DONT STAY HERE.

Good morning,

How disappointing our stay was at The Venue Hotel in Hartebee****rt. I'm not sure where to start so I'll start at the beginning of our stay! My biggest mistake was not going onto Hello Peter to see the reviews ☹. Well done you have a star rating of 1-star. That’s pathetic.

1. We got there and NOT one Covid protocol was followed, no one reminded us to sterilize our hands, the stand was hiding behind the entrance, no temperatures were taken or recorded so at this lodge Covid is not an issue. 2. The RUDE receptionist BARELY greeted us, with NO MASK on and seemed rather annoyed we were distracting her from whatever she was busy with. She had ZERO personality, unfriendly and barely offered us the information we needed. 3. When I made the reservation we were told we can't use the pool due to Covid and then well no one bothered to update us that things have changed and that we could make use of the pools. So there was a poolside relaxation opportunity missed. 4. We got to a room that was COMPLETELY mediocre and needed a sh*t load of work, the sliding door screamed each time you tried to open and close it. The bathroom handles are falling off and there aren't even covers over the light switches. One of the plug points had melted and couldn't be used so the bedroom was a disaster in and of itself. 5. At no point were we advised we were allowed to bring our own drinks as the other guests around the pool had cooler box after cooler box of drinks while we had to order from the bar. 6. Anyway sitting down to lunch I had to ask the waiters to put their masks on, again no Covid at this resort, very lax and nonchalant. No protocols are cares were taken. 7. Thereafter an evening at the spa, we returned to a room that's plugs had tripped and had to call for assistance. Then the kettle wouldn't work and to top it off the Wi-Fi couldn't be fixed.

What makes me super sad is that I staked my 8 year anniversary on this place and it was so terrible, I booked it for my husband and I and I was so embarrassed, just so you know we ran out of there to rather pay for breakfast somewhere else because we couldn't bring ourselves to being there anymore.

Luckily I can post this review everywhere so people don’t make the same mistake I did.