bR
bernice R
1 reviews | Active since Mar 2009
02 Sept 2015, 15:29
TVG motto is just dont respond to clients
I have never ever in my entire life dealt with people that just dont care about clients. They just dont respond to you. They lie and never have any availibility if you need accomodation. The CEO is just as unhelpfull. They act as if people are stupid and dont know how timeshare works. Tells you tha you must 6 months in advance and still they cant help. From 2 weekends and 2 weeks we only have 1 week left. Where it dissapeared to God alone knows????? ask questions and they dont reply. Call them and they are busy. Try to cancel your contract you cant. WE just ****in paying and paying and paying and we not getting anything out of it.
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The Vacation Group's replyOfficial
04 Sept 2015, 14:21Hello bernicer,
TVG Club has done six bookings for the clients in as many years. The client cancelled three of the bookings, two of these close to date of occupation. The reservations department unfortunately did make one reservation mistake but did correct it by giving alternatives to the clients. Management is considering various options of dealing with this issue as the Club has performed in terms of its contractual obligations and remains committed to good service.
TVG Club has done six bookings for the clients in as many years. The client cancelled three of the bookings, two of these close to date of occupation. The reservations department unfortunately did make one reservation mistake but did correct it by giving alternatives to the clients. Management is considering various options of dealing with this issue as the Club has performed in terms of its contractual obligations and remains committed to good service.
The Vacation Group's reply04 Sept 2015, 14:21
Official
Hello bernicer,
TVG Club has done six bookings for the clients in as many years. The client cancelled three of the bookings, two of these close to date of occupation. The reservations department unfortunately did make one reservation mistake but did correct it by giving alternatives to the clients. Management is considering various options of dealing with this issue as the Club has performed in terms of its contractual obligations and remains committed to good service.
TVG Club has done six bookings for the clients in as many years. The client cancelled three of the bookings, two of these close to date of occupation. The reservations department unfortunately did make one reservation mistake but did correct it by giving alternatives to the clients. Management is considering various options of dealing with this issue as the Club has performed in terms of its contractual obligations and remains committed to good service.