jP
johan P
1 reviews | Active since Sept 2014
30 Nov 2021, 08:19
Your app apparently don't work, as there's none of my messages received?
You responded on hello Peter and said that you will share your social media email with me so I can give feedback, I have not received anything. Also why must I tell you which of your people phoned me back after a previous review? Look on your system the same day or the next day after my reviews and draw your recorded calls and then you can see for yourself. Must I as the customer do your jobs? You say there is no record of me trying to claim, So your app does not work???? So tell your clients/ future victims that your app does not work. Any case I said I want a refund not a cat and mouse game.
Helpful (0)
Replies (1)0
Replies (1)
The Unlimited's replyOfficial
30 Nov 2021, 13:27Hi Johan,
We are really sorry that you have not had the best experience with our service and that our team could not assist you with your claim. We’ve tried to investigate as far as possible with the very limited information you’ve shared as we haven’t been able to get hold of you again. At the time of your call to our team, you had already reversed your last 2-months’ payments on your policy. Your policy was cancelled as per your request. We are unable to do any further refunds from our side unfortunately. We appreciate that you’ve taken the time to share your feedback and we’ve already implemented additional training for our teams to ensure that our customers don’t have similar experiences as you.
We are really sorry that you have not had the best experience with our service and that our team could not assist you with your claim. We’ve tried to investigate as far as possible with the very limited information you’ve shared as we haven’t been able to get hold of you again. At the time of your call to our team, you had already reversed your last 2-months’ payments on your policy. Your policy was cancelled as per your request. We are unable to do any further refunds from our side unfortunately. We appreciate that you’ve taken the time to share your feedback and we’ve already implemented additional training for our teams to ensure that our customers don’t have similar experiences as you.
The Unlimited's reply30 Nov 2021, 13:27
Official
Hi Johan,
We are really sorry that you have not had the best experience with our service and that our team could not assist you with your claim. We’ve tried to investigate as far as possible with the very limited information you’ve shared as we haven’t been able to get hold of you again. At the time of your call to our team, you had already reversed your last 2-months’ payments on your policy. Your policy was cancelled as per your request. We are unable to do any further refunds from our side unfortunately. We appreciate that you’ve taken the time to share your feedback and we’ve already implemented additional training for our teams to ensure that our customers don’t have similar experiences as you.
We are really sorry that you have not had the best experience with our service and that our team could not assist you with your claim. We’ve tried to investigate as far as possible with the very limited information you’ve shared as we haven’t been able to get hold of you again. At the time of your call to our team, you had already reversed your last 2-months’ payments on your policy. Your policy was cancelled as per your request. We are unable to do any further refunds from our side unfortunately. We appreciate that you’ve taken the time to share your feedback and we’ve already implemented additional training for our teams to ensure that our customers don’t have similar experiences as you.