JC
Jacolene C
1 reviews | Active since Jun 2021
10 Jun 2021, 15:20
WOULD NOT RECOMMEND THE UNLIMITED TO ANY ONE!!!!
WOULD NOT RECOMMEND THE UNLIMITED TO ANY ONE!!!! To claim with these people is very frustating. My husband had open hart surgery on the 1st of April. I put in a claim in April ......what a hussle. Then they need this then they need that and I have to pay for all the docters letters ect. I send them an email with my complaint and until today have not received a phone call....very very disappointed.
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The Unlimited's replyOfficial
10 Jun 2021, 18:58Hi Jacolene,
Thank you so much for raising this matter with us. We are sorry to hear that your husband had surgery and we wish him a speedy recovery. We`d like to apologise for the unpleasant claiming experience that you're having with us. Please note that the documents requested are mandatory and without them, we cannot process your claim. We sent a request on your behalf to your doctor requesting the outstanding documents so that we can assess your claim and finalise it ASAP, however, we haven't received feedback. We tried to contact you today and unfortunately, we were unable to get through to you. Please may you provide us with a convenient time to call you tomorrow and assist you.
Thank you so much for raising this matter with us. We are sorry to hear that your husband had surgery and we wish him a speedy recovery. We`d like to apologise for the unpleasant claiming experience that you're having with us. Please note that the documents requested are mandatory and without them, we cannot process your claim. We sent a request on your behalf to your doctor requesting the outstanding documents so that we can assess your claim and finalise it ASAP, however, we haven't received feedback. We tried to contact you today and unfortunately, we were unable to get through to you. Please may you provide us with a convenient time to call you tomorrow and assist you.
The Unlimited's reply10 Jun 2021, 18:58
Official
Hi Jacolene,
Thank you so much for raising this matter with us. We are sorry to hear that your husband had surgery and we wish him a speedy recovery. We`d like to apologise for the unpleasant claiming experience that you're having with us. Please note that the documents requested are mandatory and without them, we cannot process your claim. We sent a request on your behalf to your doctor requesting the outstanding documents so that we can assess your claim and finalise it ASAP, however, we haven't received feedback. We tried to contact you today and unfortunately, we were unable to get through to you. Please may you provide us with a convenient time to call you tomorrow and assist you.
Thank you so much for raising this matter with us. We are sorry to hear that your husband had surgery and we wish him a speedy recovery. We`d like to apologise for the unpleasant claiming experience that you're having with us. Please note that the documents requested are mandatory and without them, we cannot process your claim. We sent a request on your behalf to your doctor requesting the outstanding documents so that we can assess your claim and finalise it ASAP, however, we haven't received feedback. We tried to contact you today and unfortunately, we were unable to get through to you. Please may you provide us with a convenient time to call you tomorrow and assist you.