WORST SERVICE_ PAY UP

PlolicyFCN400219/1 Its disappointing to experience such poor service at such a difficult time in our lives. Having lost a child and having to claim from a insurance company that i have been paying timely is hurtful. I made a claim on tuesday and sent all the document and no communication after documents sent . So I called to day and the consultant advised my claim will be processed after 72 hours ????? how would i have known if i didn't call ?? after that received an email asking for a specific document that was apparently missing from my claim documents , which i sent tuesday i kept quiet and sent the document again at 11;34 and at 17;07 i received a very unclear sms stating that the is missing documentation but they did not spoecify. How ???? i sent everything on tuesday and earlier today. I also decided to sent everything again today. This is the worst service i have dealt with. I would not advise anyone to take up ANY insurance with this company.