1 reviews | Active since Oct 2021
WORST SERVICE I HAVE EVER RECEIVED FROM JULIA SITHOLE
I have never ever experience terrible service like with The Unlimited. I put in my claim and they authorised my claim at some panelbeater that I have never ever heard of before. I then phoned them and they simply said that I can't repair my car where I want to and that I have to use their panelbeaters. I have worked with my panelbeater for over 15 years now, so why should I now go to some place that I never heard off. The lady JULIA SITHOLE then said that she will check for me and get back to me. After a ton of e-mails to follow up I decided to waste my airtime again and phone her, because she was ignoring all my mails. When I finally got hold of her she again told me the same story. So I insisted that they then pay out the amount of my panelbeaters quote so that I can pay them directly - I will sign a disclosure, because I know the service I get from my panelbeater, and will gladly sign a disclaimer. She then AGAIN told me that she will get back to me. Now a week later again, after mailing her every single day, she still ignores my e-mails and she never phoned me like she promised. I have two policies with them and am horrified with their service. They do not put there customers needs first AT ALL. My claim is still not resolved and it is almost three weeks now. I will not advice anyone to ever even consider taking a policy with THE UNLIMITED. JULIA SITHOLE is absolutely useless, full of empty promises and I hated every second of my experience so far. An insurance is supposed to make the claiming procedure easy, but this has been nothing else but hell, and my car is still not fixed - and I am NOT TAKING IT TO ANY OTHER PANELBEATER THAN MY PREFERRED PANELBEATER. Stay away from The Unlimited!!!!
Thank you so much for taking our call and for giving us the opportunity to discuss your review at length. From the bottom of our hearts, we wish to extend our sincere apologies as we can tell that you’ve had the worst of experiences over the past three weeks. We more so regret that this experience has left you feeling as if we don’t care about you, whereas you mean the world to us. As our team member informed you, the panel beater you wish to use for your repairs no longer has a partnership with The Unlimited. We’ll have to confirm with our service provider whether we can make an exception for you this one time. We’ll contact you in 24-48 working hours to provide you with feedback regarding this matter.
Thank you so much for taking our call and for giving us the opportunity to discuss your review at length. From the bottom of our hearts, we wish to extend our sincere apologies as we can tell that you’ve had the worst of experiences over the past three weeks. We more so regret that this experience has left you feeling as if we don’t care about you, whereas you mean the world to us. As our team member informed you, the panel beater you wish to use for your repairs no longer has a partnership with The Unlimited. We’ll have to confirm with our service provider whether we can make an exception for you this one time. We’ll contact you in 24-48 working hours to provide you with feedback regarding this matter.
It’s disheartening for us to read through your reply. As you’ll remember, you had a chat with us yesterday afternoon and we gave you our word that we were willing to go the extra mile to assist you with your claim. We’re disappointed to learn that you’ve cancelled your cover before we could receive feedback from our service provider. Our hearts ache over your departure from our family, however, we wish you nothing but the best for your future endeavours.
It’s disheartening for us to read through your reply. As you’ll remember, you had a chat with us yesterday afternoon and we gave you our word that we were willing to go the extra mile to assist you with your claim. We’re disappointed to learn that you’ve cancelled your cover before we could receive feedback from our service provider. Our hearts ache over your departure from our family, however, we wish you nothing but the best for your future endeavours.
Thank you for reaching out to us once again. Our customers always comes first and we make it our mission to go the extra mile to ensure that we meet their expectations. We’ve spoken to our service provider and unfortunately, the panel beater you requested to use can no longer be added to our list of RMI approved repairers. Once again, it’s truly sad to see you part ways with us and we wish the best for you in the future ahead.
Thank you for reaching out to us once again. Our customers always comes first and we make it our mission to go the extra mile to ensure that we meet their expectations. We’ve spoken to our service provider and unfortunately, the panel beater you requested to use can no longer be added to our list of RMI approved repairers. Once again, it’s truly sad to see you part ways with us and we wish the best for you in the future ahead.