MM
Mpho M
1 reviews | Active since Mar 2021
27 Oct 2025, 13:09
Worst service ever
I would give a 0 if I can. The worst service ever. It’s been 4 months since I took the policy. No policy document and when I send a message to their WhatsApp it’s a bot that keeps asking you the same question but doesn’t move forward.. but when I got to the internet and put my details for a call back I immediately get a call. It seems you only get a call when they are trying to sell you something and nothing after that
Helpful (0)
Replies (4)0
Replies (4)
The Unlimited's replyOfficial
27 Oct 2025, 13:16HI Mpho Muthige,
We are sorry to hear you had a frustrating experience, however, we appreciate you bringing this issue to our attention. We always ensure that all our customers navigate seamlessly on all our communication platforms, we will be investigating this matter further.
We've shared your policy documents via email. Please feel free to message us if you require any further assistance.
We are sorry to hear you had a frustrating experience, however, we appreciate you bringing this issue to our attention. We always ensure that all our customers navigate seamlessly on all our communication platforms, we will be investigating this matter further.
We've shared your policy documents via email. Please feel free to message us if you require any further assistance.
The Unlimited's reply27 Oct 2025, 13:16
Official
HI Mpho Muthige,
We are sorry to hear you had a frustrating experience, however, we appreciate you bringing this issue to our attention. We always ensure that all our customers navigate seamlessly on all our communication platforms, we will be investigating this matter further.
We've shared your policy documents via email. Please feel free to message us if you require any further assistance.
We are sorry to hear you had a frustrating experience, however, we appreciate you bringing this issue to our attention. We always ensure that all our customers navigate seamlessly on all our communication platforms, we will be investigating this matter further.
We've shared your policy documents via email. Please feel free to message us if you require any further assistance.
The Unlimited's replyOfficial
27 Oct 2025, 13:30Hi Mpho Muthige,
Please check your inbox we've messaged you privately.
Please check your inbox we've messaged you privately.
The Unlimited's reply27 Oct 2025, 13:30
Official
Hi Mpho Muthige,
Please check your inbox we've messaged you privately.
Please check your inbox we've messaged you privately.
MM
Mpho M's updateReviewer Update
27 Oct 2025, 14:01The policy you sent to mu inbox only now when I complained does not have my name on it. Its not personalised it is just a document that I think can be accessed from the internet. I expected to get a policy document with a policy number linked to me shown on the document. Also I have no idea who to contact to cancel this because I'm ready to cancel this. It does not look like ill be able to claim?
MM
Mpho M's update27 Oct 2025, 14:01
Reviewer Update
The policy you sent to mu inbox only now when I complained does not have my name on it. Its not personalised it is just a document that I think can be accessed from the internet. I expected to get a policy document with a policy number linked to me shown on the document. Also I have no idea who to contact to cancel this because I'm ready to cancel this. It does not look like ill be able to claim?
The Unlimited's replyOfficial
27 Oct 2025, 14:06Hi Mpho Muthige,
Kindly note we share standard policy documents with all our customers. Whenever, you wish to lodge a claim the claims process will be shared with you.
We'll have one of our team members contact you within 24- working hours.
Kindly note we share standard policy documents with all our customers. Whenever, you wish to lodge a claim the claims process will be shared with you.
We'll have one of our team members contact you within 24- working hours.
The Unlimited's reply27 Oct 2025, 14:06
Official
Hi Mpho Muthige,
Kindly note we share standard policy documents with all our customers. Whenever, you wish to lodge a claim the claims process will be shared with you.
We'll have one of our team members contact you within 24- working hours.
Kindly note we share standard policy documents with all our customers. Whenever, you wish to lodge a claim the claims process will be shared with you.
We'll have one of our team members contact you within 24- working hours.