RR
Rafica R
1 reviews | Active since May 2021
29 Jan 2025, 19:17
Worst service ever
I have been trying to log a claim for almost a month now and this place is giving us the run around. Never have an undertaker, completed the details, they now want completed. I've asked for the policy of the late member, to be emailed to us, and it's almost a week later, with nothing sent. The responses I do get on email, is to go to the self service portal, that does not even give me an option to upload outstanding documents!
Helpful (0)
Replies (8)0
Replies (8)
The Unlimited's replyOfficial
29 Jan 2025, 19:50Hi Rafica.
We regret to learn that you are encountering difficulties with your claim. We sincerely apologize for the delays and the inadequate communication you have experienced. To assist you further, please provide us with the main member's ID number via private message, so we can investigate this matter promptly.
We regret to learn that you are encountering difficulties with your claim. We sincerely apologize for the delays and the inadequate communication you have experienced. To assist you further, please provide us with the main member's ID number via private message, so we can investigate this matter promptly.
The Unlimited's reply29 Jan 2025, 19:50
Official
Hi Rafica.
We regret to learn that you are encountering difficulties with your claim. We sincerely apologize for the delays and the inadequate communication you have experienced. To assist you further, please provide us with the main member's ID number via private message, so we can investigate this matter promptly.
We regret to learn that you are encountering difficulties with your claim. We sincerely apologize for the delays and the inadequate communication you have experienced. To assist you further, please provide us with the main member's ID number via private message, so we can investigate this matter promptly.
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Rafica R's updateReviewer Update
29 Jan 2025, 20:27Please refer to *** as I am not comfortable giving the ID number on here
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Rafica R's update29 Jan 2025, 20:27
Reviewer Update
Please refer to *** as I am not comfortable giving the ID number on here
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Rafica R's updateReviewer Update
31 Jan 2025, 09:08TU***
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Rafica R's update31 Jan 2025, 09:08
Reviewer Update
TU***
The Unlimited's replyOfficial
31 Jan 2025, 09:29Hi Rafica.
Thank you for sending the details that we requested. We'll be in touch with you today.
Thank you for sending the details that we requested. We'll be in touch with you today.
The Unlimited's reply31 Jan 2025, 09:29
Official
Hi Rafica.
Thank you for sending the details that we requested. We'll be in touch with you today.
Thank you for sending the details that we requested. We'll be in touch with you today.
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Rafica R's updateReviewer Update
01 Feb 2025, 19:28I got a call yesterday and the agent took down my email address; yet I have not received the requested documents: this service just gets worse, the more I try to have the problem fixed.
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Rafica R's update01 Feb 2025, 19:28
Reviewer Update
I got a call yesterday and the agent took down my email address; yet I have not received the requested documents: this service just gets worse, the more I try to have the problem fixed.
The Unlimited's replyOfficial
01 Feb 2025, 19:49Hi Rafica.
Please note that the documents were emailed to you on 30/1/2025. We've just resent them again this evening.
Please note that the documents were emailed to you on 30/1/2025. We've just resent them again this evening.
The Unlimited's reply01 Feb 2025, 19:49
Official
Hi Rafica.
Please note that the documents were emailed to you on 30/1/2025. We've just resent them again this evening.
Please note that the documents were emailed to you on 30/1/2025. We've just resent them again this evening.
RR
Rafica R's updateReviewer Update
01 Feb 2025, 21:43The document sent to me on the 30/01/2025, was a cancelation letter, that I did not ask for. What you sent me now, is a brochure and terms and conditions of the policy. It does not indicate who the insured member wa, what she was covered for and who her beneficiary is.
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Rafica R's update01 Feb 2025, 21:43
Reviewer Update
The document sent to me on the 30/01/2025, was a cancelation letter, that I did not ask for. What you sent me now, is a brochure and terms and conditions of the policy. It does not indicate who the insured member wa, what she was covered for and who her beneficiary is.
RR
Rafica R's updateReviewer Update
04 Feb 2025, 09:00Hi, I have received any correspondence or call since Mt last reply. I need a consultant to give me a call so that I can AGAIN explain to them what document I require.
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Rafica R's update04 Feb 2025, 09:00
Reviewer Update
Hi, I have received any correspondence or call since Mt last reply. I need a consultant to give me a call so that I can AGAIN explain to them what document I require.