RB
Rachelle B
1 reviews | Active since Jun 2017
06 Aug 2021, 13:06
Worst policy - Painful to get your daily hospital fees when relevant!
My brother had a hip replacement 3 months ago. This is how long Unlimited has taken to date to review his claim!! This is ridiculious.
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The Unlimited's replyOfficial
06 Aug 2021, 18:00Hi Rachelle,
We’re truly sorry to learn that your brother had hip replacement surgery earlier this year. We hope that he’s surrounded by love and he’s taking it easy with his health. Please understand that we’d never set out to make our customers lives difficult as we love and care for them. Kindly note that there were outstanding documents which caused a delay as we couldn’t assess and finalise your brother’s claim without them. Earlier today, our team attempted to contact your brother and provide him with feedback regarding the outcome of his claim and unfortunately, we were unable to get ahold of him. Please may you confirm with him what time he’ll available to take our call on Monday as our claims department is closed on weekends.
The Unlimited's reply06 Aug 2021, 18:00
Official
Hi Rachelle,
We’re truly sorry to learn that your brother had hip replacement surgery earlier this year. We hope that he’s surrounded by love and he’s taking it easy with his health. Please understand that we’d never set out to make our customers lives difficult as we love and care for them. Kindly note that there were outstanding documents which caused a delay as we couldn’t assess and finalise your brother’s claim without them. Earlier today, our team attempted to contact your brother and provide him with feedback regarding the outcome of his claim and unfortunately, we were unable to get ahold of him. Please may you confirm with him what time he’ll available to take our call on Monday as our claims department is closed on weekends.