NS
Nerissa S
1 reviews | Active since Dec 2019
05 Dec 2019, 19:22
Worst experience with the unlimited
I'm having a very bad experience with the unlimited. It's been 2 months since I have put a claim and each time I phone them to check status they say incomplete documents. I have emailed them the documents almost 10 times and each time they say they haven't received it or documents incomplete. Today I phoned them they put me on hold for 25 minutes and then tell me that I'm still owing 2 more documents and 1 being an incident report from the police station but the accident happened at home and polices say we cannot fill an incident report. I have had the worst experience with the unlimited and I don't recommend anyone to join. It seems as though they take the money but don't pay people's claims. Nerissa Samsunder
Helpful (0)
Replies (9)0
Replies (9)
The Unlimited's replyOfficial
06 Dec 2019, 10:09Hi Nerissa,
We’re sorry to hear about the experience you’ve had with us and this is not the service we want our customers to experience. We will call you shortly to assist you.
We’re sorry to hear about the experience you’ve had with us and this is not the service we want our customers to experience. We will call you shortly to assist you.
The Unlimited's reply06 Dec 2019, 10:09
Official
Hi Nerissa,
We’re sorry to hear about the experience you’ve had with us and this is not the service we want our customers to experience. We will call you shortly to assist you.
We’re sorry to hear about the experience you’ve had with us and this is not the service we want our customers to experience. We will call you shortly to assist you.
The Unlimited's replyOfficial
06 Dec 2019, 15:40Hi Nerissa, We’ve been trying to contact you and unfortunately, we’re unable to get through to you. When you are available to talk, please pop us a message below and we will give you a call.
The Unlimited's reply06 Dec 2019, 15:40
Official
Hi Nerissa, We’ve been trying to contact you and unfortunately, we’re unable to get through to you. When you are available to talk, please pop us a message below and we will give you a call.
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Nerissa S's updateReviewer Update
05 Feb 2020, 17:22Hi. My name is Nerissa Samsunder. It's my 2nd time to complain about the Unlimited. It's been 5 months since I have put my claim and it still didn't go through as yet. I phone them every day to find out and they tell me they have a backlog and now they saying it went for review again to the assessor. This is the 5th time they are telling me this. This is absolutely ridiculous. No customer service. They are deducting my money every month without fail yet they cannot do 1 claim. This company seems to be a *****. I don't recommend anyone to use the unlimited.
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Nerissa S's update05 Feb 2020, 17:22
Reviewer Update
Hi. My name is Nerissa Samsunder. It's my 2nd time to complain about the Unlimited. It's been 5 months since I have put my claim and it still didn't go through as yet. I phone them every day to find out and they tell me they have a backlog and now they saying it went for review again to the assessor. This is the 5th time they are telling me this. This is absolutely ridiculous. No customer service. They are deducting my money every month without fail yet they cannot do 1 claim. This company seems to be a *****. I don't recommend anyone to use the unlimited.
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Nerissa S's updateReviewer Update
06 Feb 2020, 10:02This is a bogus company. Dont ever respond. I have to follow up every day. Staff there are sleeping or they have been trained that way. Useless bunch of idiots
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Nerissa S's update06 Feb 2020, 10:02
Reviewer Update
This is a bogus company. Dont ever respond. I have to follow up every day. Staff there are sleeping or they have been trained that way. Useless bunch of idiots
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Nerissa S's updateReviewer Update
10 Feb 2020, 11:40I am done with this. I even emailed the unlimited with no response. I would like to have a refund of all my premiums please. Tired of wasting my time trying to get a response
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Nerissa S's update10 Feb 2020, 11:40
Reviewer Update
I am done with this. I even emailed the unlimited with no response. I would like to have a refund of all my premiums please. Tired of wasting my time trying to get a response
The Unlimited's replyOfficial
10 Feb 2020, 13:49 Hi Nerissa,
We sincerely apologize for the late response. Our claims department will give you a call shortly.
We sincerely apologize for the late response. Our claims department will give you a call shortly.
The Unlimited's reply10 Feb 2020, 13:49
Official
Hi Nerissa,
We sincerely apologize for the late response. Our claims department will give you a call shortly.
We sincerely apologize for the late response. Our claims department will give you a call shortly.
The Unlimited's replyOfficial
11 Feb 2020, 08:11Hi Nerissa,
Thank you for taking our call. We're really sorry for the delay in your feedback and we want to thank you for your patience as we conclude your claim. As explained, we will provide you with feedback today before 12PM.
Thank you for taking our call. We're really sorry for the delay in your feedback and we want to thank you for your patience as we conclude your claim. As explained, we will provide you with feedback today before 12PM.
The Unlimited's reply11 Feb 2020, 08:11
Official
Hi Nerissa,
Thank you for taking our call. We're really sorry for the delay in your feedback and we want to thank you for your patience as we conclude your claim. As explained, we will provide you with feedback today before 12PM.
Thank you for taking our call. We're really sorry for the delay in your feedback and we want to thank you for your patience as we conclude your claim. As explained, we will provide you with feedback today before 12PM.
The Unlimited's replyOfficial
11 Feb 2020, 21:39 Hi Nerissa, Thank you for taking our call today. We're really sorry for the delay and we take full accountability for this. We will provide you with feedback before the close of business tomorrow.
The Unlimited's reply11 Feb 2020, 21:39
Official
Hi Nerissa, Thank you for taking our call today. We're really sorry for the delay and we take full accountability for this. We will provide you with feedback before the close of business tomorrow.
The Unlimited's replyOfficial
13 Feb 2020, 16:55Hi Nerissa, Thank you for taking our call today and for giving us the opportunity to provide you with the outcome of your claim.
The Unlimited's reply13 Feb 2020, 16:55
Official
Hi Nerissa, Thank you for taking our call today and for giving us the opportunity to provide you with the outcome of your claim.