Worst Customer Service from The Unlimited.

My mother was offered two policies by The Unlimited company about two or so years ago. Now that we are trying to process a claim after an incident has happened to her we are being sent from pillar to post, always dealing with clueless unprofessional call center agents. It is pathetic that a claim was submitted firstly on the 17 January 2020 and until today we do not know the outcome of the claim. It is either we are told documents are outstanding or to wait for 7 days to get feedback but to no success. I challenge you to visit their facebook page you will see that not even a single compliment regarding the service from this company especially when it comes to claims. I even took an initiative to email them after i read on their website that they will respond to complaints within 2 woeking days but no response from them and they always gives excuses when called. This is really unfair and exploitation at its best. There is nothing frustrating as not knowing what is happening and no one is really giving you a straight forward answer. Whether this claim is paid or not i will report this practice to the Ombudsman for further investigation. We cannot have this kind of company behaviour to be a player in the Insurance space as it it reflecting and painting a very bad picture for all insurance companies. I do not personally have a policy with this ******** but to see my mother having to endure unneccesary stress from this company is not on. Policy number: SPT035741/1... I am not a complaining type and have never ever complained before but this is really upsetting.