ES
Eustacia S
1 reviews | Active since May 2022
19 Jul 2023, 21:07
Worst customer service ever
I have been calling them since 06 July for assistance with loading airtime on my new simcard. Today is the 19th of July and still no airtime. I might as well cancel this policy because they five the worst customer service. I called last week and the consultant told me my airtime will be available before the end of the day, nothing still
Helpful (0)
Replies (2)0
Replies (2)
The Unlimited's replyOfficial
20 Jul 2023, 08:49Hi Eustacia,
We’re so sorry you haven't received your airtime. Our team is here to help resolve this matter.
We've had a look at our system and we see that your SIM card wasn't active, so we sent you a recharge voucher via SMS on the 6th of July. Our team will get in touch with you shortly and ensure that you're assisted accordingly.
Thank you so much for your feedback, Eustacia. It's customers like you that help us to do better every day.
We’re so sorry you haven't received your airtime. Our team is here to help resolve this matter.
We've had a look at our system and we see that your SIM card wasn't active, so we sent you a recharge voucher via SMS on the 6th of July. Our team will get in touch with you shortly and ensure that you're assisted accordingly.
Thank you so much for your feedback, Eustacia. It's customers like you that help us to do better every day.
The Unlimited's reply20 Jul 2023, 08:49
Official
Hi Eustacia,
We’re so sorry you haven't received your airtime. Our team is here to help resolve this matter.
We've had a look at our system and we see that your SIM card wasn't active, so we sent you a recharge voucher via SMS on the 6th of July. Our team will get in touch with you shortly and ensure that you're assisted accordingly.
Thank you so much for your feedback, Eustacia. It's customers like you that help us to do better every day.
We’re so sorry you haven't received your airtime. Our team is here to help resolve this matter.
We've had a look at our system and we see that your SIM card wasn't active, so we sent you a recharge voucher via SMS on the 6th of July. Our team will get in touch with you shortly and ensure that you're assisted accordingly.
Thank you so much for your feedback, Eustacia. It's customers like you that help us to do better every day.
The Unlimited's replyOfficial
20 Jul 2023, 11:43Hi Eustacia,
Thank you so much for taking our call and for giving us the opportunity to explain how you can redeem your airtime voucher. Should you need any further assistance, please feel free to reach out to us.
As a customer of The Unlimited, you're part of our family, and we'll always make sure that you get the assistance you need.
Thank you so much for taking our call and for giving us the opportunity to explain how you can redeem your airtime voucher. Should you need any further assistance, please feel free to reach out to us.
As a customer of The Unlimited, you're part of our family, and we'll always make sure that you get the assistance you need.
The Unlimited's reply20 Jul 2023, 11:43
Official
Hi Eustacia,
Thank you so much for taking our call and for giving us the opportunity to explain how you can redeem your airtime voucher. Should you need any further assistance, please feel free to reach out to us.
As a customer of The Unlimited, you're part of our family, and we'll always make sure that you get the assistance you need.
Thank you so much for taking our call and for giving us the opportunity to explain how you can redeem your airtime voucher. Should you need any further assistance, please feel free to reach out to us.
As a customer of The Unlimited, you're part of our family, and we'll always make sure that you get the assistance you need.