WORST CUSTOMER SERVICE EVER!

So firstly, they increased the amount without communicating it to my Father. My Father gave me authority to communicate on his behalf. I requested his policy schedule which they provided but it was unclear as his benefits was not set out so that we can understand. I asked for clarity. They then emailed to ask my Father permission to provide the details to me, which he confirmed. Till this day we have not received feedback. We also asked them to update his personal details which they have not done, what if something happens to him. They also do not answer any calls. So what if there is an emergency? They are quick to take someone's money but not willing to assist when we have a query! S#### service. We will be taking our business elsewhere. The audacity of these people are unacceptable