Worst customer service ever!!!

Your customer service is very bad. I claimed my late partners money with you guys and everything was going fine until you had to make the payment into my account. Andrew Adams promised me that he will handle this very quickly so I can get my money but he didn't do that. I waited for over a week for the money but it was never paid. I called after a week and Andrew was on leave so I got in touch with Kershnee Pillay and she got the ball rolling. Today she's telling me I need to contact the claims department, so basically she doesn't want to help me anymore. I've been sending her emails and begging her to help or get someone to contact me if she can't but she is ignoring me. I just want you guys to take me seriously and pay the money already.