HJ
Helliouse J
1 reviews | Active since Jul 2020
09 Dec 2020, 13:07
Worst Customer Service
THE CUSTOMER SERVICE AT UNLIMITED IS THE WORST!!!!!. I am enquiry about my late dad's policy. The phone was dropped on me, I requested a call back did not receive one. I was just on a chat and the agent literally **** to me and ended the chat. I took screenshots of our conversation. I am shocked, never have I come across such horrible customer service. You are dealing with customers who lost loved ones, who are mourning and this is how you deal with them? SHOCKING!!!!!
Helpful (0)
Replies (5)0
Replies (5)
The Unlimited's replyOfficial
09 Dec 2020, 14:41 Hi Helliouse,
We'd like to once again offer our deepest condolences to you on your father's passing. We understand that it's difficult to lose a loved one and we sincerely apologise for providing you with inefficient service during this time. Please note that our team member didn't lie to you during the chat, however, made an error with the dates that they provided you with. Your father’s policy was terminated on the 26/02/2020, and the last debit we ever made to his account was on the 25/11/2019. We sincerely apologise for the mix up. We also emailed you the policy information that you requested so that you can review the policy benefits for his policy. Should you need any further assistance, please give us a call on ***0.
We'd like to once again offer our deepest condolences to you on your father's passing. We understand that it's difficult to lose a loved one and we sincerely apologise for providing you with inefficient service during this time. Please note that our team member didn't lie to you during the chat, however, made an error with the dates that they provided you with. Your father’s policy was terminated on the 26/02/2020, and the last debit we ever made to his account was on the 25/11/2019. We sincerely apologise for the mix up. We also emailed you the policy information that you requested so that you can review the policy benefits for his policy. Should you need any further assistance, please give us a call on ***0.
The Unlimited's reply09 Dec 2020, 14:41
Official
Hi Helliouse,
We'd like to once again offer our deepest condolences to you on your father's passing. We understand that it's difficult to lose a loved one and we sincerely apologise for providing you with inefficient service during this time. Please note that our team member didn't lie to you during the chat, however, made an error with the dates that they provided you with. Your father’s policy was terminated on the 26/02/2020, and the last debit we ever made to his account was on the 25/11/2019. We sincerely apologise for the mix up. We also emailed you the policy information that you requested so that you can review the policy benefits for his policy. Should you need any further assistance, please give us a call on ***0.
We'd like to once again offer our deepest condolences to you on your father's passing. We understand that it's difficult to lose a loved one and we sincerely apologise for providing you with inefficient service during this time. Please note that our team member didn't lie to you during the chat, however, made an error with the dates that they provided you with. Your father’s policy was terminated on the 26/02/2020, and the last debit we ever made to his account was on the 25/11/2019. We sincerely apologise for the mix up. We also emailed you the policy information that you requested so that you can review the policy benefits for his policy. Should you need any further assistance, please give us a call on ***0.
HJ
Helliouse J's updateReviewer Update
09 Dec 2020, 14:56I asked twice and she said it was terminated in November, had I not ask further she would have left it at that, I was the one who told her his bank account was closed in February 2020 first. Also you don't just leave the chat while dealing with a customer. Regarding the email you sent this is just basic information on the Acciconnect policy, nowhere does it provide my father's details or states he signed up for it. I want proof that this is what he signed up for.
HJ
Helliouse J's update09 Dec 2020, 14:56
Reviewer Update
I asked twice and she said it was terminated in November, had I not ask further she would have left it at that, I was the one who told her his bank account was closed in February 2020 first. Also you don't just leave the chat while dealing with a customer. Regarding the email you sent this is just basic information on the Acciconnect policy, nowhere does it provide my father's details or states he signed up for it. I want proof that this is what he signed up for.
HJ
Helliouse J's updateReviewer Update
09 Dec 2020, 14:58I'm sorry but calling you guys gets me nowhere.
HJ
Helliouse J's update09 Dec 2020, 14:58
Reviewer Update
I'm sorry but calling you guys gets me nowhere.
The Unlimited's replyOfficial
09 Dec 2020, 15:55 Hi Helliouse,
We once again sincerely apologise for the mix up that occurred with the dates for your late father's policy. Please note that we've now emailed you his membership details that include: clear indication that he was the policy holder, the policy status, his listed dependent as well the policy inception date. Please let us know if this information will suffice and if not, we'll reach out to you to assist you further.
We once again sincerely apologise for the mix up that occurred with the dates for your late father's policy. Please note that we've now emailed you his membership details that include: clear indication that he was the policy holder, the policy status, his listed dependent as well the policy inception date. Please let us know if this information will suffice and if not, we'll reach out to you to assist you further.
The Unlimited's reply09 Dec 2020, 15:55
Official
Hi Helliouse,
We once again sincerely apologise for the mix up that occurred with the dates for your late father's policy. Please note that we've now emailed you his membership details that include: clear indication that he was the policy holder, the policy status, his listed dependent as well the policy inception date. Please let us know if this information will suffice and if not, we'll reach out to you to assist you further.
We once again sincerely apologise for the mix up that occurred with the dates for your late father's policy. Please note that we've now emailed you his membership details that include: clear indication that he was the policy holder, the policy status, his listed dependent as well the policy inception date. Please let us know if this information will suffice and if not, we'll reach out to you to assist you further.
HJ
Helliouse J's updateReviewer Update
09 Dec 2020, 16:02I have received it. Thank you for resolving the issue,so quickly. I appreciate it.
HJ
Helliouse J's update09 Dec 2020, 16:02
Reviewer Update
I have received it. Thank you for resolving the issue,so quickly. I appreciate it.