SB
Sharon B
1 reviews | Active since Sept 2015
13 Apr 2021, 11:04
WORST CUSTOMER CARE
Good day,
I have tried for a week to query why a debit order has not gone off my account. And NO ONE in your company can give me an answer! I get the following responses:
* Telephone simply line goes dead * Get through to an agent but:The Agent does not know what is going on (absolutely clueless). * The Agent tells me they are transferring me to the relevant department, then the line goes dead. * The Agent tells me they can't help me because it says that the debit order is still pending and I must wait 24 to 48 hours - which is a total lie as I did wait and still nothing. Then I got told that I must wait a week after the debit order was supposed to go off - and it had been 7 working days in fact! Then the agent tells me that they will call me back either that afternoon or the next morning as they need to find out something and they do not. * I email one of your Customer Retention Consultants (Nicoline Croucamp) and I get no response. * I ask to be put through to cancellations and the call centre agent claims he cannot help me as he cannot hear me and I must WASTE MY AIRTIME AGAIN and call back. I try call back and the line keeps cutting - once again!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
I WOULD LIKE THIS RESOLVED ASAP! THERE WERE (AND STILL ARE) SUFFICIENT FUNDS IN MY ACCOUNT FOR THE DEBIT ORDER!
THE PROBLEM IS WITH THE UNLIMITED - NOT ME!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Helpful (0)
Replies (11)0
Replies (11)
The Unlimited's replyOfficial
13 Apr 2021, 18:54 Hi Sharon,
We don’t know how we can even begin to express how sorry we are for the confusion and anger we’ve caused you over the past two weeks. We deeply regret the run around we’ve given you and we’re truly sorry for the time and effort you’ve had to put into getting just a simple answer to your query. We’re taking full ownership and we can admit that we should have done more to assist you. We can’t fix the past but you have our commitment that we’ll work to improve the way in which our team members service every customer. As we informed you via Facebook inbox, our team of specialists is currently investigating this matter and we promise that you’ll be provided with feedback on the outcome of our investigation as soon as possible. Your continued patience and understanding is truly appreciated.
We don’t know how we can even begin to express how sorry we are for the confusion and anger we’ve caused you over the past two weeks. We deeply regret the run around we’ve given you and we’re truly sorry for the time and effort you’ve had to put into getting just a simple answer to your query. We’re taking full ownership and we can admit that we should have done more to assist you. We can’t fix the past but you have our commitment that we’ll work to improve the way in which our team members service every customer. As we informed you via Facebook inbox, our team of specialists is currently investigating this matter and we promise that you’ll be provided with feedback on the outcome of our investigation as soon as possible. Your continued patience and understanding is truly appreciated.
The Unlimited's reply13 Apr 2021, 18:54
Official
Hi Sharon,
We don’t know how we can even begin to express how sorry we are for the confusion and anger we’ve caused you over the past two weeks. We deeply regret the run around we’ve given you and we’re truly sorry for the time and effort you’ve had to put into getting just a simple answer to your query. We’re taking full ownership and we can admit that we should have done more to assist you. We can’t fix the past but you have our commitment that we’ll work to improve the way in which our team members service every customer. As we informed you via Facebook inbox, our team of specialists is currently investigating this matter and we promise that you’ll be provided with feedback on the outcome of our investigation as soon as possible. Your continued patience and understanding is truly appreciated.
We don’t know how we can even begin to express how sorry we are for the confusion and anger we’ve caused you over the past two weeks. We deeply regret the run around we’ve given you and we’re truly sorry for the time and effort you’ve had to put into getting just a simple answer to your query. We’re taking full ownership and we can admit that we should have done more to assist you. We can’t fix the past but you have our commitment that we’ll work to improve the way in which our team members service every customer. As we informed you via Facebook inbox, our team of specialists is currently investigating this matter and we promise that you’ll be provided with feedback on the outcome of our investigation as soon as possible. Your continued patience and understanding is truly appreciated.
SB
Sharon B's updateReviewer Update
14 Apr 2021, 12:41Good day,
I am still awaiting a response on the investigation into my debit order and also a resolution to this matter.
Thank you.
Kind regards,
Sharon
I am still awaiting a response on the investigation into my debit order and also a resolution to this matter.
Thank you.
Kind regards,
Sharon
SB
Sharon B's update14 Apr 2021, 12:41
Reviewer Update
Good day,
I am still awaiting a response on the investigation into my debit order and also a resolution to this matter.
Thank you.
Kind regards,
Sharon
I am still awaiting a response on the investigation into my debit order and also a resolution to this matter.
Thank you.
Kind regards,
Sharon
The Unlimited's replyOfficial
14 Apr 2021, 15:41Hi Sharon,
We're genuinely sorry for keeping you waiting. Please note that we have an update on our investigation. We've made a few attempts to contact you this afternoon so that we can provide you with feedback and unfortunately, we were unable to get through to you. When you have some free time, please pop us a Facebook inbox or an email and we'll call you back as soon as possible.
We're genuinely sorry for keeping you waiting. Please note that we have an update on our investigation. We've made a few attempts to contact you this afternoon so that we can provide you with feedback and unfortunately, we were unable to get through to you. When you have some free time, please pop us a Facebook inbox or an email and we'll call you back as soon as possible.
The Unlimited's reply14 Apr 2021, 15:41
Official
Hi Sharon,
We're genuinely sorry for keeping you waiting. Please note that we have an update on our investigation. We've made a few attempts to contact you this afternoon so that we can provide you with feedback and unfortunately, we were unable to get through to you. When you have some free time, please pop us a Facebook inbox or an email and we'll call you back as soon as possible.
We're genuinely sorry for keeping you waiting. Please note that we have an update on our investigation. We've made a few attempts to contact you this afternoon so that we can provide you with feedback and unfortunately, we were unable to get through to you. When you have some free time, please pop us a Facebook inbox or an email and we'll call you back as soon as possible.
The Unlimited's replyOfficial
14 Apr 2021, 17:31 Hi Sharon,
Thank you for being so kind and understanding during our call with you this afternoon. You're truly amazing for being able to accept our humble apologies for the mistakes we've made. As we informed you, our investigation is still underway, however, you may go ahead and claim for the repairs you need done on your vehicle. We trust that you've received our email regarding the process you need to follow for your claim. If you have any questions regarding the claims process or our investigation, please pop us a message on Facebook or email us and we'll gladly assist you.
Thank you for being so kind and understanding during our call with you this afternoon. You're truly amazing for being able to accept our humble apologies for the mistakes we've made. As we informed you, our investigation is still underway, however, you may go ahead and claim for the repairs you need done on your vehicle. We trust that you've received our email regarding the process you need to follow for your claim. If you have any questions regarding the claims process or our investigation, please pop us a message on Facebook or email us and we'll gladly assist you.
The Unlimited's reply14 Apr 2021, 17:31
Official
Hi Sharon,
Thank you for being so kind and understanding during our call with you this afternoon. You're truly amazing for being able to accept our humble apologies for the mistakes we've made. As we informed you, our investigation is still underway, however, you may go ahead and claim for the repairs you need done on your vehicle. We trust that you've received our email regarding the process you need to follow for your claim. If you have any questions regarding the claims process or our investigation, please pop us a message on Facebook or email us and we'll gladly assist you.
Thank you for being so kind and understanding during our call with you this afternoon. You're truly amazing for being able to accept our humble apologies for the mistakes we've made. As we informed you, our investigation is still underway, however, you may go ahead and claim for the repairs you need done on your vehicle. We trust that you've received our email regarding the process you need to follow for your claim. If you have any questions regarding the claims process or our investigation, please pop us a message on Facebook or email us and we'll gladly assist you.
SB
Sharon B's updateReviewer Update
21 Apr 2021, 11:00Hi,
I am still waiting for resolution on my debit order as it is nearing month end and needing to know how to budget for the missing debit order.
Thanks.
Kind regards,
Sharon
I am still waiting for resolution on my debit order as it is nearing month end and needing to know how to budget for the missing debit order.
Thanks.
Kind regards,
Sharon
SB
Sharon B's update21 Apr 2021, 11:00
Reviewer Update
Hi,
I am still waiting for resolution on my debit order as it is nearing month end and needing to know how to budget for the missing debit order.
Thanks.
Kind regards,
Sharon
I am still waiting for resolution on my debit order as it is nearing month end and needing to know how to budget for the missing debit order.
Thanks.
Kind regards,
Sharon
The Unlimited's replyOfficial
21 Apr 2021, 15:08Hi Sharon,
Thank you for being so patient with us regarding this matter. Kindly note that our collections department will provide us with feedback on your query before close of business today. We sincerely apologise for the holdup.
Thank you for being so patient with us regarding this matter. Kindly note that our collections department will provide us with feedback on your query before close of business today. We sincerely apologise for the holdup.
The Unlimited's reply21 Apr 2021, 15:08
Official
Hi Sharon,
Thank you for being so patient with us regarding this matter. Kindly note that our collections department will provide us with feedback on your query before close of business today. We sincerely apologise for the holdup.
Thank you for being so patient with us regarding this matter. Kindly note that our collections department will provide us with feedback on your query before close of business today. We sincerely apologise for the holdup.
SB
Sharon B's updateReviewer Update
21 Apr 2021, 15:10It has been a week since the last feedback! How long must a client wait for this feedback?! What can the hold up be????
SB
Sharon B's update21 Apr 2021, 15:10
Reviewer Update
It has been a week since the last feedback! How long must a client wait for this feedback?! What can the hold up be????
SB
Sharon B's updateReviewer Update
21 Apr 2021, 15:11I leave work in exactly 1 hour. Please provide feedback before then that isn't "we are still investigating the matter"!!!!
SB
Sharon B's update21 Apr 2021, 15:11
Reviewer Update
I leave work in exactly 1 hour. Please provide feedback before then that isn't "we are still investigating the matter"!!!!
The Unlimited's replyOfficial
21 Apr 2021, 17:10Hi Sharon,
Thank you so much for affording us the opportunity to get in touch with you this afternoon. The issue we had on our back end has been resolved and we'll collect your premium on the last working day of every month. We can't thank you enough for being so patient and understanding whilst we worked to resolve this matter. You're a class act Sharon and we're truly blessed to have you as part of our family.
Thank you so much for affording us the opportunity to get in touch with you this afternoon. The issue we had on our back end has been resolved and we'll collect your premium on the last working day of every month. We can't thank you enough for being so patient and understanding whilst we worked to resolve this matter. You're a class act Sharon and we're truly blessed to have you as part of our family.
The Unlimited's reply21 Apr 2021, 17:10
Official
Hi Sharon,
Thank you so much for affording us the opportunity to get in touch with you this afternoon. The issue we had on our back end has been resolved and we'll collect your premium on the last working day of every month. We can't thank you enough for being so patient and understanding whilst we worked to resolve this matter. You're a class act Sharon and we're truly blessed to have you as part of our family.
Thank you so much for affording us the opportunity to get in touch with you this afternoon. The issue we had on our back end has been resolved and we'll collect your premium on the last working day of every month. We can't thank you enough for being so patient and understanding whilst we worked to resolve this matter. You're a class act Sharon and we're truly blessed to have you as part of our family.
SB
Sharon B's updateReviewer Update
04 May 2021, 08:21Good day, Once again I am writing to say that I have gone through my debit orders this month and once again the debit order for The Unlimited did not come off my account (I have sufficient funds so please DO NOT ACCUSE ME AGAIN OF THIS!!!!)! I have double checked and checked my pending transactions. I was reassured by your company last month that the debit order issue is resolved. I do not need this stress anymore every month and constant calling of your call centre who are completely clueless. PLEASE CANCEL MY POLICY WITH IMMEDIATE EFFECT! Thank you. Kind regards, Sharon Kraut
SB
Sharon B's update04 May 2021, 08:21
Reviewer Update
Good day, Once again I am writing to say that I have gone through my debit orders this month and once again the debit order for The Unlimited did not come off my account (I have sufficient funds so please DO NOT ACCUSE ME AGAIN OF THIS!!!!)! I have double checked and checked my pending transactions. I was reassured by your company last month that the debit order issue is resolved. I do not need this stress anymore every month and constant calling of your call centre who are completely clueless. PLEASE CANCEL MY POLICY WITH IMMEDIATE EFFECT! Thank you. Kind regards, Sharon Kraut
The Unlimited's replyOfficial
04 May 2021, 13:47Hi Sharon,
Thank you so much for giving us a few moments of your time this afternoon. We can confirm that your policy is cancelled and we've forwarded the proof of cancellation to your email address. Regardless of the fact that you've cancelled your policy, we'll still look into what went wrong once again and put the necessary checks and balances in place to ensure that this issue doesn't affect our other customers. We'd like you to know that you've been an invaluable member of our family and we genuinely wish that you'd parted ways with us on a positive note. Lastly, we'd like to extend our deepest apologies for the tumultuous journey that you've had with us. We hope that you can find it in your heart forgive us.
Thank you so much for giving us a few moments of your time this afternoon. We can confirm that your policy is cancelled and we've forwarded the proof of cancellation to your email address. Regardless of the fact that you've cancelled your policy, we'll still look into what went wrong once again and put the necessary checks and balances in place to ensure that this issue doesn't affect our other customers. We'd like you to know that you've been an invaluable member of our family and we genuinely wish that you'd parted ways with us on a positive note. Lastly, we'd like to extend our deepest apologies for the tumultuous journey that you've had with us. We hope that you can find it in your heart forgive us.
The Unlimited's reply04 May 2021, 13:47
Official
Hi Sharon,
Thank you so much for giving us a few moments of your time this afternoon. We can confirm that your policy is cancelled and we've forwarded the proof of cancellation to your email address. Regardless of the fact that you've cancelled your policy, we'll still look into what went wrong once again and put the necessary checks and balances in place to ensure that this issue doesn't affect our other customers. We'd like you to know that you've been an invaluable member of our family and we genuinely wish that you'd parted ways with us on a positive note. Lastly, we'd like to extend our deepest apologies for the tumultuous journey that you've had with us. We hope that you can find it in your heart forgive us.
Thank you so much for giving us a few moments of your time this afternoon. We can confirm that your policy is cancelled and we've forwarded the proof of cancellation to your email address. Regardless of the fact that you've cancelled your policy, we'll still look into what went wrong once again and put the necessary checks and balances in place to ensure that this issue doesn't affect our other customers. We'd like you to know that you've been an invaluable member of our family and we genuinely wish that you'd parted ways with us on a positive note. Lastly, we'd like to extend our deepest apologies for the tumultuous journey that you've had with us. We hope that you can find it in your heart forgive us.