Worst company ever encountered

Signed up with them and cancelled the same day and what was told to me about the life policy was not corresponding with their Ts and Cs. Sent through a cancellation request to their customer are email (no feedback received) Few days later a debit order went off after I already cancelled my policy and upon sign up I was advised that no debit order will go off for August, only in September. Call their office and was advised to send through a bank statement to the email that is unresponsive. I called again and still could not be assisted as I have no reference number. The sales person who signed me up also does not assist via whatsapp.

How on earth can you debit when I cancelled my policy and now I have to constantly call you office to rectify your own mistakes, this after there was no debit order suppose to be going off this month!