NS
Noluthando S

1 reviews | Active since Jan 2022

04 Jan 2022, 19:05

Worst company and such an inconvenience!

I cancelled my account in October and they are still debiting my account! A huge **** of a company. To make matters worse!! My initial payment was R188 and when I called to cancel it changed to R105 the next month. I can’t even reverse using my app, I have to contact the bank which is a huge inconvenience. What a ****!!! It should actually shut down! I’m really angry!!!

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Replies (2)
The Unlimited
The Unlimited's reply04 Jan 2022, 20:34
Official
Hi Noluthando,
 
Thank you for raising this matter with us. We’re deeply concerned to hear that money has been deducted from your account without your consent. As a business, we put our best foot forward to ensure that we’re servicing our customers in the best possible way. It truly hurts us when we’ve been called a **** as we’ve been shifting the lives of our Unlimited family for more than 27 years. Please accept our sincere apology for any inconvenience we’ve caused you thus far. A member from our team will be in contact with you first thing tomorrow morning to assist you.
The Unlimited
The Unlimited's reply05 Jan 2022, 09:50
Official
Hi Noluthando, 
 
We trust that you’re well. We’ve been trying to contact you this morning and unfortunately, the call goes straight to your voicemail box.  Please can you send us a private message with an alternative number that we can contact you on so that we’re able to assist you.