worse service ever

Good day,

I hope this email finds you well.

Please be advised that I visited the doctor on Wednesday, the 5th of November 2025, and as of today, the 10th of November 2025, I have still not received my prescribed medication. This level of service is not what was promised to me, and I am extremely dissatisfied with the lack of communication and follow-up.

I have been waiting for a call I was assured would come five days ago, and this delay is unacceptable. I therefore request a full refund of my monthly fees so that I may seek a service provider that offers the level of care and reliability expected.

I pay extra monthly to wavier the Auth i have to call everyday 6 times a day to only be told by Jaded and Lisa they will call me very very poor service and not want was promised from day 1