TN
Thembokuhle N

1 reviews | Active since Mar 2017

10 Mar 2017, 14:50

Worse Service

<p>On Wednesday 8th March 2017,my father passed away,i then called The Unlimited to start with claim process,my calls were dropped twice,then sent twitter was called back by an agent who said they were sending claim forms, told her had no access to email as i had gone to my parents homeland.....called again as i realised i had to make a plan to go do the claim at their offices so asked which documents,was told will have to also get a medical form that must be completed by treating doctor, problem with that is my father passed away at a public hospital so it is impossible and unreasonable to get a doctor who has to see over a 100 patients a day to seat and fill in forms...imagine if the doctor were to complete 20 of this forms a day.....The Unlimited must just say their is gor those with own medical aids and personal doctors</p>

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Replies (2)
The Unlimited
The Unlimited's reply10 Mar 2017, 15:17
Official

Our business is built on a simple but very important promise, ‘You’re Everything’. And when that promise is not fulfilled, we will stop at nothing to get it right, immediately! You can be sure that we will follow up on your complaint and get back to you right away.
Take care, The Unlimited

The Unlimited
The Unlimited's reply17 Mar 2017, 13:16
Official

Our business is built on a simple but very important promise, ‘You’re Everything’. And when that promise is not fulfilled, we will stop at nothing to get it right, immediately! Thank you for taking the time to give us your feedback. We are glad that you have had a great experience. If there is anything else we can assist you with, please call us on ***. Take care, The Unlimited.

Take care, The Unlimited