1 reviews | Active since Aug 2011
Worse customer service ever.
My recent experience with the Centre was very disappointing. I submitted a claim on the 6 August and to date I still did not get a call to inform me about the status of my claim. I called the Call Centre on the 16 August and was advised that they had some system issues which is actually very sad cause no one seemed bothered to call and inform me in the 10 days, the consultant told me that before COB I would receive a call.
No one called me so I decided to call back yesterday 17 August to follow up why I was not call then again the consultant said that they will call me back yesterday before COB and on top of it he dropped the call on me extremely unpleasant customer service. I am very disappointed in the way that I am being treated and to top it off the only response that is consistent is the debit order reminder that I received today.
Can you please retrieve the 2 calls I made and advice me on why I am being treated like a stupid and what steps I can follow to escalate that "gemors" consultant of yours that dropped the phone on me. As I am writing to you now no one called me as yet since the 6 August. I really would not recommend anyone to do business with the Unlimited the service is very poor and no one seems to care.
Thank you so much for taking our call today. As someone that we love and value, you shouldn't have to resort to writing a review in order to be assisted with your claim. We’re truly sorry that our communication with you regarding your claim has been inefficient. We’ve let you and ourselves down as this is far from the service that we want any of our customers to receive. Kindly note that your claim has been received and we promise to provide you with an update on it in the next 24 hours. We`ve also requested a copy of the calls from our IT department and feedback on the findings will be shared with you in the next 5-7 working days.
Thank you so much for taking our call today. As someone that we love and value, you shouldn't have to resort to writing a review in order to be assisted with your claim. We’re truly sorry that our communication with you regarding your claim has been inefficient. We’ve let you and ourselves down as this is far from the service that we want any of our customers to receive. Kindly note that your claim has been received and we promise to provide you with an update on it in the next 24 hours. We`ve also requested a copy of the calls from our IT department and feedback on the findings will be shared with you in the next 5-7 working days.