Worried- Please give us feedback

Thank you she confirmed receiving your call and confirmed that claim is under assessment and that unlimited promised that pay out should be expected tomorrow, Wednesday the 21/08/2019. We will be waiting.

Hello we are checking the progress of the claim.

We are still waiting what is the status or in which stage is the claim in now. On Thursday the 22 my sister was told to wait for 48 hrs in order to finalize her claim, and that your processes takes up to 7 working days to finalize everything, from the 17th till now how many working days have lapsed, again the consultant questioned my sister about taking the matter to social media and that gave us the assumption that processes are being delayed on purpose because we took the matter to social media(hellopeter). You never gave us feedback until we wrote here, we kept on calling and your consultants kept on telling us they will send an email to claims department they will get back to her on Friday the 16th until we decided to write her on Hellopeter, That's when she received calls from you. She then again told her that this is not a funeral cover it's a death benefit something that was a suprise to her and she didn't understand what that means, please explain to your clients when you sell them your policies, some people are illiterate they don't understand those things and your sales agents lie to them to get sales. Give your clients feedback with regard to the stages of their claims, put them on board and nibacacisele ***uhle with regard to your procedures and their policies so that we don't come to hellopeter.

********!!! What you are doing is wrong *****ing poor people's money, they worked hard to earn,you have huge call centers full of consultants, why don't call your clients after they have taken policies to clarify if they understand the terms and conditions. Your sales agents lie to these poor people to gain sales or is it your strategy to hide the most important information so that you may decline their claims. The medical records you require before processes the claims, why don't you request them before or when they take out these policies. You are nothing but a ****. I wouldn't recommend your company to anybody. I so wish even your current clients may leave you. Liers!!!