1 reviews | Active since Nov 2017
Whos fault
I have two policies with The unlimited. One is a heli rescue and the other a funeral policy. Both policies for myself and my mom. So on the 12th of october 2017 my mom paased away and I have phoned The unlimited to get the claim forms so that my mom can have a dignified buriel. They have told me that my debit order for the month of september did not go through due to insufficient funds. I have signed my debit orders with this company to go through on the 25th of each month. They have put the one debit order for the funeral policy through on the 22nd and the heli rescue on the 23rd. Due to their mistake my mom did not have the dignified funeral that she deserved. I would like someone in this company to stand up and rectify this issue. Other option is the ombudsman
Thank you
Hi Champere, our deepest condolences for your loss. We are very concerned to hear about this and we must thank you for this feedback. We are going to look into this for you and we will give you a call on Monday morning when we have some answers. Thank you, The Unlimited
Hi Champere, our deepest condolences for your loss. We are very concerned to hear about this and we must thank you for this feedback. We are going to look into this for you and we will give you a call on Monday morning when we have some answers. Thank you, The Unlimited