BM
Benzile M
1 reviews | Active since Jul 2014
29 Nov 2021, 12:54
Who on earth is The Unlimited anyway?????????????????
i swear if i was able to give no start at all i was going to do that. How on earth do you debit my account without my consent? i have never even heard of this company. the nerve to even tell me that i probably agreed to this at a shopping centre or telephonically. I have no idea who you are and why you are such vile *******. I spoke to Austin who decided o hang up on me because i asked why he wanted my ID number (ever heard of the POPI Act??????) I had to then call again and i spoke to a lady who was ten times better than Austin and she put me through tp Sheldon who advised that my policy has been cancelled. It still puzzles me how they managed to get through to my bank account. Now i was the amount reversed, i was told it will take 24 -48 hours, if i do not have my money back by Wednesday, 1 Dec i will most def throw my toys out. I also want proof, whether its a signed document or a telephone recording where i agreed to this policy (i will only wait until tomorrow for this to be sent to me). i cannot believe that we still have companies that **** people. so disgusted nxa
Helpful (0)
Replies (5)0
Replies (5)
The Unlimited's replyOfficial
29 Nov 2021, 16:08Hi Benzile,
We’re so ashamed to hear about the experience you’ve had with us. We’ll definitely asses the call between you and our co-worker and we’ll provide your with feedback within 24-48 working hours once we’ve looked into this. We’re an authorised financial services provider that’s been shifting the lives of our Unlimited family for 27 years and we’re certainly not a ****. We’d like to sincerely apologise for the experience you’ve had with us and please know that we’ll not rest until we get to the bottom of this. Kindly send us your bank statement reflecting the debit order from us to *** so that we’re investigate this matter urgently.
The Unlimited's reply29 Nov 2021, 16:08
Official
Hi Benzile,
We’re so ashamed to hear about the experience you’ve had with us. We’ll definitely asses the call between you and our co-worker and we’ll provide your with feedback within 24-48 working hours once we’ve looked into this. We’re an authorised financial services provider that’s been shifting the lives of our Unlimited family for 27 years and we’re certainly not a ****. We’d like to sincerely apologise for the experience you’ve had with us and please know that we’ll not rest until we get to the bottom of this. Kindly send us your bank statement reflecting the debit order from us to *** so that we’re investigate this matter urgently.
The Unlimited's replyOfficial
30 Nov 2021, 16:20Hi Benzile,
We trust that you’re having an awesome Tuesday thus far. We’ve assessed the call between you and our co-worker and we’ve found that the agent didn’t hang up the call on you. Please know that we’ll never dropped the call on anyone who contacts us as we look forward to speaking to our Unlimited family. However, we humbly apologise for your call being disconnected as our systems did go down between 12:31PM and 13:00PM. Please remember to forward us your bank statement so that we can investigate the deduction from your account.
The Unlimited's reply30 Nov 2021, 16:20
Official
Hi Benzile,
We trust that you’re having an awesome Tuesday thus far. We’ve assessed the call between you and our co-worker and we’ve found that the agent didn’t hang up the call on you. Please know that we’ll never dropped the call on anyone who contacts us as we look forward to speaking to our Unlimited family. However, we humbly apologise for your call being disconnected as our systems did go down between 12:31PM and 13:00PM. Please remember to forward us your bank statement so that we can investigate the deduction from your account.
BM
Benzile M's updateReviewer Update
03 Dec 2021, 09:56We agree on one thing telephonically and you reply to my review with something different. I have never agreed to send you my bank statement. I was told by Sheldon than i will have my money in my account in 24-48 hours. it has been over 72 hours and i still dont have my money back. You are ******** and think you will get away with it. So much for having systems down but i was able to get through to the lady who put me through to Sheldon. I honestly dont care about that anymore, your lousy investigation is not helpful at all. All i ever wanted was to have proof that i agreed for my account to be debited. and i need proof that i gave you my banking details. I WANT MY ACCOUNT CREDITED TODAY!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
BM
Benzile M's update03 Dec 2021, 09:56
Reviewer Update
We agree on one thing telephonically and you reply to my review with something different. I have never agreed to send you my bank statement. I was told by Sheldon than i will have my money in my account in 24-48 hours. it has been over 72 hours and i still dont have my money back. You are ******** and think you will get away with it. So much for having systems down but i was able to get through to the lady who put me through to Sheldon. I honestly dont care about that anymore, your lousy investigation is not helpful at all. All i ever wanted was to have proof that i agreed for my account to be debited. and i need proof that i gave you my banking details. I WANT MY ACCOUNT CREDITED TODAY!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
BM
Benzile M's updateReviewer Update
08 Dec 2021, 14:40day 9 after my complaint and still nothing from you ********.
BM
Benzile M's update08 Dec 2021, 14:40
Reviewer Update
day 9 after my complaint and still nothing from you ********.
The Unlimited's replyOfficial
08 Dec 2021, 19:55Hi Benzile,
Thank you for reaching out to us once again. We’ve attempted to contact you and unfortunately, we’re unable to get through to you. When you’re available to speak, please pop us a message below and we’ll give you a call tomorrow morning to assist you.
Thank you for reaching out to us once again. We’ve attempted to contact you and unfortunately, we’re unable to get through to you. When you’re available to speak, please pop us a message below and we’ll give you a call tomorrow morning to assist you.
The Unlimited's reply08 Dec 2021, 19:55
Official
Hi Benzile,
Thank you for reaching out to us once again. We’ve attempted to contact you and unfortunately, we’re unable to get through to you. When you’re available to speak, please pop us a message below and we’ll give you a call tomorrow morning to assist you.
Thank you for reaching out to us once again. We’ve attempted to contact you and unfortunately, we’re unable to get through to you. When you’re available to speak, please pop us a message below and we’ll give you a call tomorrow morning to assist you.