BM
Bradley M
1 reviews | Active since Sept 2019
29 May 2021, 07:33
We have added Gogo’s details but not for you to call her, just cancel the policy and let Gogo be..
My grandma took a policy with the unlimited and initially signed up for R120, her subscription has quadrupled without the courtesy of a call or text to let her know. We tried calling with no success, tried reversing the money but you guys are very persistent and consistent with debiting the poor old woman. CANCEL AND LEAVE THE WOMAN ALONE TO ENJOY HER OLD WITHOUT FEAR OF PUTTING MONEY IN HER ACCOUNT BECAUSE OF YOU GUYS.
Helpful (0)
Replies (1)0
Replies (1)
The Unlimited's replyOfficial
29 May 2021, 11:10Hi Bradley,
Thank you so much for writing to us on your grandma’s behalf. Please note that we have started to roll-out our yearly price increases. We’ve also ensured that each and every one of our customers receive additional value as part of the adjustment. On the 23/10/2020, we sent your grandma an SMS with details and a full breakdown of the changes to her monthly premium and the additional benefits that she received. We’ve since spoken to her this morning regarding this matter and she opted to cancel her policy. We respect her decision, however, we must say that our family will not be the same without her because she is such a special woman. We hope that you’ll continue being a loving grandchild and we send our best wishes to your family. Take care!
The Unlimited's reply29 May 2021, 11:10
Official
Hi Bradley,
Thank you so much for writing to us on your grandma’s behalf. Please note that we have started to roll-out our yearly price increases. We’ve also ensured that each and every one of our customers receive additional value as part of the adjustment. On the 23/10/2020, we sent your grandma an SMS with details and a full breakdown of the changes to her monthly premium and the additional benefits that she received. We’ve since spoken to her this morning regarding this matter and she opted to cancel her policy. We respect her decision, however, we must say that our family will not be the same without her because she is such a special woman. We hope that you’ll continue being a loving grandchild and we send our best wishes to your family. Take care!