Waiting for over 2 months for my hospital claim to be paid.

I put through 2 hospital claims in May for my daughter who was admitted in April, I've called and checked with them for months now but still no solid response, they do not provide me with any feedback unless i call them, i have wasted my time and money calling them week after week. Hello Peter i'm so disappointed with them, they keep deducting money from my account but they have not paid my claim and i have made sure that my debit order is always taken on time. on the 25 June i went to their offices and they told me i will get paid the next day but until now i have not received anything, i then called them today on the 27 June and they told me that all claims are under investigation and they can take months, what has changed over night when they told me i will get paid the next day, this is really frustrating.

I can be contacted on ***.