DL
DIKOTSI L
1 reviews | Active since Nov 2018
14 Nov 2018, 11:32
Very Unprofessional Service Delivery Received from The Unlimited in moments where we need it
I have an account with the unlimited since 2009 and the first time i am claiming with them for death benefit and they seems to be taking me from pilar to post. i have spoken to several people in their department(Valencia since the 11th and 12th , Joy, Nigel and Ayanda on the 13th ) and continued calling with no positive feedback and ended up chatting to (Sheridan who transferred me to Nombuso Tleki) trying to find progress on my claim and sh told me that claims assessors are only working on Tuesdays and Thusrdays for my claim to be assessor and funds to be processed. she also made me hold the line for 26 minutes when i started requesting to speak for someone superior because i was not happy with the answer provided and ended up hanging up on me.
Can someone give me a call regarding DEATH BENEFIT claim that was send to your department on the 12th Novemeber 2018 at 09:00. Policy number MA207710. My contact is **********
Helpful (0)
Replies (6)0
Replies (6)
The Unlimited's replyOfficial
14 Nov 2018, 12:00Hi Dikotsi,
Thank you for bringing this matter to our attention. We are currently looking into this matter and we will give a call you shortly.
Thank you for bringing this matter to our attention. We are currently looking into this matter and we will give a call you shortly.
The Unlimited's reply14 Nov 2018, 12:00
Official
Hi Dikotsi,
Thank you for bringing this matter to our attention. We are currently looking into this matter and we will give a call you shortly.
Thank you for bringing this matter to our attention. We are currently looking into this matter and we will give a call you shortly.
DL
DIKOTSI L's updateReviewer Update
14 Nov 2018, 12:19Thanks for coming back to me because i am bit frustrated at the moment and its even becoming worse when you are trying to get feedback from people who are unable to provide you with a guarantee that someone is looking into your claim, apart from telling me that assessors are not working today and are only available on Tuesdays and Thursdays. its Wednesdays already and i have not received any communication from your department regarding payout after i forwarded all necessary documents on Monday Morning 9:00 and i am suppose to lay my mom to rest this coming Saturday.
DL
DIKOTSI L's update14 Nov 2018, 12:19
Reviewer Update
Thanks for coming back to me because i am bit frustrated at the moment and its even becoming worse when you are trying to get feedback from people who are unable to provide you with a guarantee that someone is looking into your claim, apart from telling me that assessors are not working today and are only available on Tuesdays and Thursdays. its Wednesdays already and i have not received any communication from your department regarding payout after i forwarded all necessary documents on Monday Morning 9:00 and i am suppose to lay my mom to rest this coming Saturday.
The Unlimited's replyOfficial
14 Nov 2018, 14:41Hi Dikotsi,
Thanks for your time on the phone this afternoon and for giving us the opportunity to explain how our claiming process works. Once we receive the required documents, we can continue with the assessment process. If there’s anything else we can do to help you, please pop us a message below or give us a call on ***.
Thanks for your time on the phone this afternoon and for giving us the opportunity to explain how our claiming process works. Once we receive the required documents, we can continue with the assessment process. If there’s anything else we can do to help you, please pop us a message below or give us a call on ***.
The Unlimited's reply14 Nov 2018, 14:41
Official
Hi Dikotsi,
Thanks for your time on the phone this afternoon and for giving us the opportunity to explain how our claiming process works. Once we receive the required documents, we can continue with the assessment process. If there’s anything else we can do to help you, please pop us a message below or give us a call on ***.
Thanks for your time on the phone this afternoon and for giving us the opportunity to explain how our claiming process works. Once we receive the required documents, we can continue with the assessment process. If there’s anything else we can do to help you, please pop us a message below or give us a call on ***.
DL
DIKOTSI L's updateReviewer Update
28 Nov 2018, 08:13Good Morning Nisha
I have provided you with following additional documentation are requested and will be awaiting your response soon i guess.
* Stamped Bank Statement
* Claim form page 2 to be completed in full
* Certified Copy of Beneficiary's ID
* Completed Medical Questionnaire or Clinical Records
Please revert back with feedback
DL
DIKOTSI L's update28 Nov 2018, 08:13
Reviewer Update
Good Morning Nisha
I have provided you with following additional documentation are requested and will be awaiting your response soon i guess.
* Stamped Bank Statement
* Claim form page 2 to be completed in full
* Certified Copy of Beneficiary's ID
* Completed Medical Questionnaire or Clinical Records
Please revert back with feedback
The Unlimited's replyOfficial
28 Nov 2018, 14:59Hi Dikotsi,
Thanks for taking our call this morning. Your claim has been sent for assessment and we will provide you with feedback in 24 to 48 hours.
The Unlimited's reply28 Nov 2018, 14:59
Official
Hi Dikotsi,
Thanks for taking our call this morning. Your claim has been sent for assessment and we will provide you with feedback in 24 to 48 hours.
The Unlimited's replyOfficial
29 Nov 2018, 08:57Hi Dikotsi,
Thanks for taking our call this morning. As explained, your claim has been approved and the payment will reflect into your account in 24 to 48 hours. If there’s anything else we can do to help you, please pop us a message below or give us a call on ***.
Thanks for taking our call this morning. As explained, your claim has been approved and the payment will reflect into your account in 24 to 48 hours. If there’s anything else we can do to help you, please pop us a message below or give us a call on ***.
The Unlimited's reply29 Nov 2018, 08:57
Official
Hi Dikotsi,
Thanks for taking our call this morning. As explained, your claim has been approved and the payment will reflect into your account in 24 to 48 hours. If there’s anything else we can do to help you, please pop us a message below or give us a call on ***.
Thanks for taking our call this morning. As explained, your claim has been approved and the payment will reflect into your account in 24 to 48 hours. If there’s anything else we can do to help you, please pop us a message below or give us a call on ***.