Very unprofessional customer care

There was a gentleman that came to my workplace and promoted the Auto Surgeon cover - which i thought was a great idea at the time - i did advise that my Fiance would have to approve it first though. <br> <br> Upon receiving the documents, which were WITHHELD until banking details were given, i read to find that they will pay you out - yes - but you cannot use it for your excess on insurance. He had assured that i could. <br> <br> when i was contacted and i made them aware that i wanted to cancel it before the first payment came off my account. She had advised that she would get a \specialist"to call me about this cancellation. <br> <br> Ive been waiting - and still nobody has called me to confirm this.<br> <br> I feel that both the lady and the sakes consultant were very unprofessional and misleading. <br> <br> The Unlimited"