LS
Lehlohonolo S
1 reviews | Active since Jan 2019
19 Jul 2022, 15:19
VERY POOR SERVICE INDEED
Very bad service, I have insurance for my car interior like the seats, I have submitted a claim 3 times already for my leather seats to be fixed and I have not received any response except for an SMS stating that they received my claim notification and nothing else and it has been over 2 weeks already. If they can't fix our possessions when we claim, then why do they debit the premiums, if they can't help I would love to have all my premiums back since the inception of the policy in 2020, it's either they make contact as soon as possible or we can take it further. Policy number TU***, My contact number is ***.
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The Unlimited's replyOfficial
19 Jul 2022, 19:53Hi Lehlohonolo
Thank you for taking our call earlier. It’s very important to us that our claims process is a smooth experience for all our family members and to hear that this wasn’t the case for you is worrisome. Please accept our apologies for the service that you received. Please note that we tried calling again this afternoon to provide feedback on your claim, however, there was no answer. Not to worry though, as a consultant from our team will reach out to you again first thing tomorrow morning.
Thank you for taking our call earlier. It’s very important to us that our claims process is a smooth experience for all our family members and to hear that this wasn’t the case for you is worrisome. Please accept our apologies for the service that you received. Please note that we tried calling again this afternoon to provide feedback on your claim, however, there was no answer. Not to worry though, as a consultant from our team will reach out to you again first thing tomorrow morning.
The Unlimited's reply19 Jul 2022, 19:53
Official
Hi Lehlohonolo
Thank you for taking our call earlier. It’s very important to us that our claims process is a smooth experience for all our family members and to hear that this wasn’t the case for you is worrisome. Please accept our apologies for the service that you received. Please note that we tried calling again this afternoon to provide feedback on your claim, however, there was no answer. Not to worry though, as a consultant from our team will reach out to you again first thing tomorrow morning.
Thank you for taking our call earlier. It’s very important to us that our claims process is a smooth experience for all our family members and to hear that this wasn’t the case for you is worrisome. Please accept our apologies for the service that you received. Please note that we tried calling again this afternoon to provide feedback on your claim, however, there was no answer. Not to worry though, as a consultant from our team will reach out to you again first thing tomorrow morning.