WS
Willem S
1 reviews | Active since Nov 2014
20 Sept 2021, 13:27
Very Poor service
Very poor service. All I can say is stay away. Trying to cancel the policy now so lets see how that goes.
Helpful (0)
Replies (3)0
Replies (3)
The Unlimited's replyOfficial
20 Sept 2021, 16:46Hi Willem,
Thank you for giving us a few moments of your time this afternoon. We understand that you’ve opted to part ways with us due to the outcome of your claim. Kindly note that the claim you submitted was unsuccessful because it didn’t meet the terms and conditions stipulated for your Auto Supreme cover. We’re deeply sorry that things between us ended on a bad note, we can assure you that your policy has been cancelled. We have indeed lost a valuable member. Should you change your mind or ever require assistance from us, please don't hesitate to drop us message and we’ll assist you
The Unlimited's reply20 Sept 2021, 16:46
Official
Hi Willem,
Thank you for giving us a few moments of your time this afternoon. We understand that you’ve opted to part ways with us due to the outcome of your claim. Kindly note that the claim you submitted was unsuccessful because it didn’t meet the terms and conditions stipulated for your Auto Supreme cover. We’re deeply sorry that things between us ended on a bad note, we can assure you that your policy has been cancelled. We have indeed lost a valuable member. Should you change your mind or ever require assistance from us, please don't hesitate to drop us message and we’ll assist you
WS
Willem S's updateReviewer Update
20 Sept 2021, 17:12Actually no. I did not part ways with you because of the claim that you rejected. Like I stated to Andrew in customer service. Listen to the recording when the policy was activated. You only choose to send half of the facts. You don't get back to your customers WRT feedback on claims.
I had to phone you every time to check on the status of the claim. Every time you promise feedback either "before end of business, or 24 hours or 48 hours" but no feedback at all.
Please send me the recording of the policy activation.
I had to phone you every time to check on the status of the claim. Every time you promise feedback either "before end of business, or 24 hours or 48 hours" but no feedback at all.
Please send me the recording of the policy activation.
WS
Willem S's update20 Sept 2021, 17:12
Reviewer Update
Actually no. I did not part ways with you because of the claim that you rejected. Like I stated to Andrew in customer service. Listen to the recording when the policy was activated. You only choose to send half of the facts. You don't get back to your customers WRT feedback on claims.
I had to phone you every time to check on the status of the claim. Every time you promise feedback either "before end of business, or 24 hours or 48 hours" but no feedback at all.
Please send me the recording of the policy activation.
I had to phone you every time to check on the status of the claim. Every time you promise feedback either "before end of business, or 24 hours or 48 hours" but no feedback at all.
Please send me the recording of the policy activation.
The Unlimited's replyOfficial
20 Sept 2021, 19:56Hi Willem,
Thank you for reverting back to us. We can’t apologise enough for the service that you received from us during the claims process. As a business, we believe that honesty must come above all else and we always make it a priority to ensure that our customers fully understand the products that they sign up for. Please note that we’ll thoroughly assess your sales call and contact you within 5-7 working days to provide you with feedback regarding our findings.
The Unlimited's reply20 Sept 2021, 19:56
Official
Hi Willem,
Thank you for reverting back to us. We can’t apologise enough for the service that you received from us during the claims process. As a business, we believe that honesty must come above all else and we always make it a priority to ensure that our customers fully understand the products that they sign up for. Please note that we’ll thoroughly assess your sales call and contact you within 5-7 working days to provide you with feedback regarding our findings.